Ebony Seraphine
Oakland,CA
Overview
7
7
years of professional experience
Work History
Program Manager
Urban University
Oakland
12.2024 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Identified program obstacles and communicated possible impacts to team.
Armed CDL Driver Guard
Brinks Armored
Oakland, CA
05.2024 - Current
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Trained new drivers in company policies, safety practices, and vehicle operation, contributing to a high-performing team environment.
- Provided excellent customer service during pickups and deliveries, fostering positive relationships with clients and colleagues.
- Inspected vehicle before and after every trip and conducted minor repairs.
Transit Bus Operator
Ac Transit
Richmond, CA
04.2018 - 10.2024
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Identified program obstacles and communicated possible impacts to team.
Motor Coach Operator
WeDriveU
Newark, CA
08.2018 - 10.2024
- Conducted regular safety training sessions for new hires or returning employees, instilling the importance of adherence to company standards and regulations.
- Contributed to increased revenues by driving additional charters during peak seasons or special events.
- Served as a positive ambassador for the company, promoting its brand and services to potential customers during in-person interactions or through social media platforms.
- Reduced accidents and maintained safety records by adhering to company policies and federal regulations.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
Education
License - Life And Health Insurance
Exam Fx
OnlineSkills
- Project management
- Customer relations
- Data analysis
- Conflict management
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Incident reporting
- Superior customer service
- Emergency response
- Access control
- Security screenings
- Threat assessment
- Electronic surveillance
Timeline
Program Manager
Urban University
12.2024 - Current
Armed CDL Driver Guard
Brinks Armored
05.2024 - Current
Motor Coach Operator
WeDriveU
08.2018 - 10.2024
Transit Bus Operator
Ac Transit
04.2018 - 10.2024
License - Life And Health Insurance
Exam Fx