Hi, I’m
Ebony Edwards-Carr
Chicago,Illinois
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Highly motivated professional with 5 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients while managing administrative and sales employees. Comfortable working independently as a manager, leader, and collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
25
years of professional experience
1
Certification
Work History
Carr TransportationChicago, IL
Owner Operator
09.2018 - Current
Job overview
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Established foundational processes for business operations.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Trained and developed team members to build human capital.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared annual budgets with controls to prevent overages.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Conducted target market research to discover customer needs and analyze competitor trends.
Carr TransportationChicago, IL
Driver
09.2018 - Current
Job overview
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Obtained signatures from customers upon delivery of goods.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Drove safely in various weather and road conditions to avoid accidents.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Coordinated efficient routes to avoid delays and optimize schedules.
Stand for ChildrenChicago, IL
Team Leader / Parent and Education Advocate
09.2013 - 05.2018
Job overview
- Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
- Developed analytical documentation on potentially helpful Illinois legislature and regional leadership members.
- Spoke at public events, evangelizing for organizational goals and interests.
- Trained team leaders to oversee volunteers and organization members during special events.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Engaged with larger campaigns to build deeply collaborative partnerships.
- Liaised with political organizations and initiatives to confirm consideration of community best interests within campaigns and political agendas.
- Coordinated and implemented numerous meetings, forums and community events.
- Interviewed members of specific populations to understand and document issues.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues.
- Conducted meetings with clergy, community leaders and organizational ally leadership.
- Trained effective social change leaders to run strategic campaigns by organizing news conferences, building strong coalitions, and generating grassroots support.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Collaborated with local government leaders to promote education state-level legislative changes.
Charter Parents UnitedChicago, IL
Parent Advocate, Founder, and Board Member
09.2013 - 05.2016
Job overview
- Served as advocate and ambassador for the organization by fully engaging, identifying, and securing resources and partnerships to advance the mission.
- Created the organization's mission and vision statements for use by employees.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Presided over board meetings and conducted board business to address organizational objectives.
- Provided guidance and leadership on strategic planning initiatives and organizational development.
- Established and maintained relationships with key stakeholders to facilitate short- and long-term success.
- Established organizational mission statement through extensive collaboration and review.
Macy's/Marshall Field'sChicago, IL
Sales Associate (St. John Specialist)
09.1998 - 09.2008
Job overview
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
Education
Harold Washington CollegeChicago, IL
Associate of General Studies from Business Economics
05.2018
ACE (Artistic Chicago Entertainment), Student Government Association
Public Relations Director
Skills
- Leadership
- Project Management
- Promotions
- Image Consulting
- Writing Legal Contracts / Proposals
- Facebook, Instagram, LinkedIn, Pinterest, TikTok, Twitter; Google: Promoting / Blogging
- MS Office: Excel, Outlook, PowerPoint, Word
- Decision Making
- Financial Planning
- Operations Management
- Budget Development
- Personnel Management
- Marketing and Advertising
- Strategic Planning
- Staffing
- Business Planning
- Training and Development
- Office Management
- Report Writing
- Business Administration
- Presentation Development
- Social Media Management
- Business Writing
- Customer Service
- Strong Problem Solver
- Office Administration
- Order Processing
- Display Setup
- Money Handling
- Loss Prevention
- Retail Sales
- Customer Assistance
- Sales Goals Attainment
- Relationship Building
- Suggestive Selling
- Verbal and Written Communication
- POS System Operations
- Retail Store Operations
- Retail Merchandising Expertise
- Product and Service Sales
- Customer Needs Assessment
- Store Opening and Closing
- Upselling and Cross-Selling
- Teamwork and Collaboration
- Product Knowledge
- Sales Expertise
- Flexible Schedule
- Policy and Procedure Adherence
Affiliations
- Board Member, Political Action Committee, Stand for Children, 09/2013, 05/2018
- Board Member, Parent Teacher Association, Disney II Magnet High School, 09/2014, 05/2018
- Board Member, Parent Teacher Organization, Chicago International Charter Schools Irving Park, 09/2014, 05/2017
Certification
Parent Advocate Certificate, Stand University for Parents, Chicago, 09/2013
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Owner Operator
Carr Transportation
09.2018 - Current
Driver
Carr Transportation
09.2018 - Current
Team Leader / Parent and Education Advocate
Stand for Children
09.2013 - 05.2018
Parent Advocate, Founder, and Board Member
Charter Parents United
09.2013 - 05.2016
Sales Associate (St. John Specialist)
Macy's/Marshall Field's
09.1998 - 09.2008
Harold Washington College
Associate of General Studies from Business Economics
ACE (Artistic Chicago Entertainment), Student Government Association
Public Relations Director
Similar Profiles
Harmony CarrHarmony Carr
Data Entry Volunteer at Carr Kids DaycareData Entry Volunteer at Carr Kids Daycare
Donna HorrocksDonna Horrocks
Data manager at Carr Hill High SchoolData manager at Carr Hill High School
Aidan CoakleyAidan Coakley
Maintenance Technician/Laborer at Carr Development CompanyMaintenance Technician/Laborer at Carr Development Company
Geoffery HeaneyGeoffery Heaney
Veterinary Assistant at Veterinary Emergency GroupVeterinary Assistant at Veterinary Emergency Group
Nat TonerNat Toner
Comics Editor at F NewsMagazineComics Editor at F NewsMagazine