Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ebony Fernandez

Ebony Fernandez

Customer Service
Washington,DC

Summary

Dynamic event staff professional with a strong background at Influence & Sports Entertainment, excelling in guest relations and event execution. Proven ability to enhance attendee experiences through proactive communication and efficient setup. Skilled in managing registration processes and maintaining high standards of customer service, ensuring memorable events and satisfied clients.

Multi-talented Event Staff versed in pre-event, event and post-event support. Personable, upbeat and focused on making events successful with efficient and organized support. Ready to apply Number years of experience and diverse skills to new role.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Event Staff

Influence & Sports Entertainment
05.2024 - 10.2024
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
  • Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
  • Oversaw event operations to keep running smoothly.
  • Streamlined communication between event team members using walkie-talkies or other devices as needed during large-scale functions.
  • Upheld high standards of professionalism while representing various organizations at diverse events across multiple venues.

Driver

Lyft And Uber
08.2015 - 06.2023
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Event Staff

T.C.G Staff
08.2020 - 07.2021
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Ensured guest safety by monitoring venue capacity limits and adhering to safety protocols.
  • Helped organize and manage successful events with attendance of over Number people.
  • Resolved event-related issues promptly, leading to satisfied clients and positive feedback on post-event surveys.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Managed registration desk, ensuring accurate tracking of attendees for efficient data management.
  • Facilitated guest inquiries and concerns, often leading to immediate resolution and enhanced guest experience.
  • Managed registration desks to streamline attendee check-in process, ensuring smooth start to events.

Education

High School Diploma - General Studies

Northwestern High School
Hyattsville, MD

Skills

  • Strong teamwork
  • Event setup and breakdown
  • Guest relations
  • Brand marketing
  • Initiative and proactivity
  • Valet services coordination
  • Ticket processing
  • Positive attitude
  • Customer service
  • Hospitality background
  • Cash register operation

Certification

Completion of Sanitization

Timeline

Event Staff

Influence & Sports Entertainment
05.2024 - 10.2024

Event Staff

T.C.G Staff
08.2020 - 07.2021

Driver

Lyft And Uber
08.2015 - 06.2023

High School Diploma - General Studies

Northwestern High School

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