Ebony Fields
Winter Haven,FL
Summary
Skilled Contractor and Customer Service Representative with a proven track record at Garcia Plumbing, adept in managing multiple projects and resolving customer disputes with empathy. Demonstrates exceptional attention to detail and time management, ensuring high-quality work within budget. Known for enhancing customer loyalty and efficiently handling escalated calls, showcasing problem-solving and customer service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Contractor
Garcia Plumbing
06.2023 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Customer Service Representative
Dundee Groves
09.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
N/A - Medical Assistant
Southern Technical College
Winter Haven, FLSkills
- Attention to detail
- Customer service
- Time management
- Problem-solving
Accomplishments
I am keeping a GPA of 4.0 . Making the presidents list every month in school.
Certification
CRP certificate.
Timeline
Contractor
Garcia Plumbing
06.2023 - Current
Customer Service Representative
Dundee Groves
09.2021 - 04.2022
N/A - Medical Assistant
Southern Technical College
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