Ebony Ford
Philadelphia,PA
Summary
Accomplished and detail oriented administrative professional. Well-versed in running programs in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
11
11
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
PROGRAM COORDINATOR
Children's Hospital of Philadelphia - Contract
03.2022 - 09.2023
- Oversee four Radiology Fellowship Programs on essential operating functions including educational planning, Budgeting, analysis of program goals and initiatives
- Conduct frequent operational, quality, and compliance audits to ensure a safe program that is operated in accordance with institution, state, and board requirements
- Analyze programs for areas or waste, process inefficiencies, and areas of waste
- Act as liaison between hospital, staff, and regulatory agencies to direct resources and monitor program progress, metrics, and objectives
- Provide program operations oversight, program and staff management, payroll, recruitment, onboarding, budgeting, and institutional compliance
- Manage a medical staff of 16 with approximately 145 rotating contingent staff members from multiple institutions
- Govern program's operational budget, forecast, and support finance and billing functions
- Supports program's service goals and key performance indicators by acting as primary program support
- Assist Program Directors in program growth, project planning, compliance, policy, and process improvement initiatives
- Facilitate training, educational support, conferences, and didactics.
- Developed and maintained relationships with external partners to facilitate program operations.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
PROGRAM ADMINISTRATOR
Temple University Health System
12.2020 - 09.2021
- Administer all operating functions of Graduate Medical Education training programs including budgeting, recruitment, onboarding, conference management, event planning, medical licensure, Visa application (compliance and management), credentialing, payroll for 75 employees, and institutional compliance
- Managed 3 medicine fellowship programs in conjunction with the Program Director(s) and assisted with 7 residency programs
- Supported program service goals and metrics by organizing workload effectively and prioritizing assignments to meet deadlines
- Coordinated with Program Directors and Assistant Program Directors to provide training and educational support
- Conduct semiannual Program Evaluation Committee and Clinical Competency Committee meetings to ensure overall health and performance targets are met for each program.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
ADMINISTRATIVE COORDINATOR
Cooper University Hospital
10.2019 - 12.2020
- Perform complex administrative and operational support for the Research Department and Graduate Medical Education
- Inventory planning and direct payments/ reimbursements through the finance department
- Proofread, format, conduct research and data abstraction for medical lectures and presentations using internet sources
- Oversee three faculty development series, resident wellness events, and act as primary administrator for 7 Executive level hospital committees
- Spearheaded the Housestaff Diversity and Inclusion committee
- Manage physician Continuing Medical education credits
- Conduct budgeting and forecasting for Faculty Development Workshops and Forums.
ADMINISTRATIVE ASSISTANT
AETNA - Contract
08.2019 - 10.2019
- Perform administrative and clerical duties for office operations
- On-boarding, Calendar management and appointment scheduling duties, executive conferences, and team meetings
- Perform administrative services for efficient office operations
- Provide support to all senior medical staff and management team
- Complete new hire set-ups and coordinate end- to end on-boarding services
- Complete systems access and network request for various applications
- Collaboratively create and maintain policies, assist with protocol development.
EXECUTIVE ASSISTANT
McCrea Allen Design LLC
07.2012 - 10.2019
- Conduct all necessary administrative and clerical duties for office operation and client relations
- Perform calendar management and travel for CEO, appointment scheduling duties, executive conferences, and team meetings
- Streamlined consultation and project cycle process by designing customer inquiry submittal templates
- Compiled research data, prepared product presentations, as well as assisted in the creation of marketing tools, and mock-ups, resulting in 50% added revenue in company profits
- Assist with concept and brand design development for customer proposal presentations and consultation submittals.
Education
Bachelor of Science - Healthcare Administration And Management
University of Phoenix
Tempe, AZ 07.2014 - 08.2016
Master's of Science in Health Care Administration -
Trident University International
09.2016 - 11.2018
Skills
- Kronos
- Workday
- QGenda
- OneNote
- Zoom
- New Innovations
- Epic
- Redcap
- MS Office
- Adobe Acrobat
- Adobe InDesign
- Program Management
- Collaboration
- Strong Written/ Verbal Communication
- Process Improvement
- Project Management
- Operations Management
- Payroll/Finance
- Budgeting
- Compliance
- Event Coordinating
- Onboarding/Pre-boarding
- Documentation
- Business Analysis
- Performance Measurement
- Budget Management
- Staff Supervision
- Event Coordination
- Program Evaluation
- Fiscal Management
- Expense Tracking
- Staff Development
Websites
Certification
Lean Six Sigma Green Belt
Timeline
PROGRAM COORDINATOR
Children's Hospital of Philadelphia - Contract
03.2022 - 09.2023
PROGRAM ADMINISTRATOR
Temple University Health System
12.2020 - 09.2021
ADMINISTRATIVE COORDINATOR
Cooper University Hospital
10.2019 - 12.2020
ADMINISTRATIVE ASSISTANT
AETNA - Contract
08.2019 - 10.2019
Master's of Science in Health Care Administration -
Trident University International
09.2016 - 11.2018
Bachelor of Science - Healthcare Administration And Management
University of Phoenix
07.2014 - 08.2016
EXECUTIVE ASSISTANT
McCrea Allen Design LLC
07.2012 - 10.2019
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