Ebony Francis
Beaumont,TX
Summary
Experienced manager and analytical problem-solver with a passion for team building, leadership, and motivation. Exceptional customer relations aptitude and talent for building strong relationships. Utilizes independent decision-making skills and sound judgment to make positive contributions to company success. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and drive performance improvement.
Overview
12
12
years of professional experience
Work History
Department Manager
Hobby Lobby
04.2014 - Current
- Oversee daily operations of the department, ensuring customer satisfaction and efficient product flow
- Lead and train team members, fostering a collaborative and productive work environment
- Assist with setting up new store locations, ensuring proper inventory, and staff training for smooth operations
- Provided office bookkeeping support, handling daily financial transactions, and maintaining records
- Ensure department compliance with company policies and procedures, maintaining high standards of store organization
- Manage inventory, process orders, and ensure product displays are well-maintained and stocked
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Associate
Sears
08.2013 - 12.2013
- Assisted customers in selecting and purchasing products
- Maintained store displays and ensured a clean, organized shopping environment
- Managed cash register and processed customer transactions
- Provided high-quality customer service, resolving issues and complaints promptly
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Computer Science
University of Houston
Houston, TX05-2028
Associate of Arts - History
Lone Star College
Houston, TX05-2026
Skills
- Employee performance evaluation
- Sales expertise
- Adaptability and flexibility
- Resource coordination
- Operations
- Regulatory compliance
Timeline
Department Manager
Hobby Lobby
04.2014 - Current
Sales Associate
Sears
08.2013 - 12.2013
Bachelor of Science - Computer Science
University of Houston
Associate of Arts - History
Lone Star College
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