Ebony Gandy
Charlotte,NC
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unit Coordinator
North MS Medical Center
10.2023 - Current
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided care for 50 -patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
HEALTH PATIENT SERVICE COORDINATOR IV
NOVANT HEALTH
01.2022 - 01.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Processed referral requests from patients, doctors and other health care professionals.
- Utilized advanced knowledge of ICD-10 codes to accurately process complex medical claims.
SENIOR ADMINISTRATIVE SUPPORT
PUBLIC HEALTH DEPARMENT
01.2022 - 01.2023
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
HEALTH PATIENT SERVICE COORDINATOR
ORTHO CAROLINA URGENT CARE
01.2021 - 05.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
HEALTH PATIENT SERVICES COORDINATOR
NOVANT HEALTH
01.2019 - 01.2022
- Update and deliver timely and precise patience demographic and insurance information while maintaining confidentiality
- Demonstrate knowledge of medical office software to post payments and schedule patient's appointments.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
CSSO GENERAL SAFETY ATTENDANT
NOVANT HEALTH
01.2018 - 01.2019
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
UNIT COORDINATOR-CERTIFIED NURSING ASSISTANT
OKTIBBEHA COUNTY HOSPITRAL
01.2014 - 01.2018
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
PREVENTATIVE EDUCATION SERVICES COORDINATOR
COMMUNITY COUNSELING SERVICES INTERNSHIP
01.2017 - 01.2017
- Maintain productive and consultative working relationships with individuals, groups, management, staff, community organizations and administration
- Strong critical thinking and problem-solving skills with a high level of attention to detail for mitigating risk
- Effective time management skills
- Microsoft Office Proficiency
- Coordinated and implemented the curriculum “Too Good for Drugs” in schools, churches, colleges and universities educating students about various coping skills to manage emotions, life events and communicated harmful effects of drug and alcohol use
- Facilitated prevention education and community service activities in addition to coordinating community presentations
- Established and maintained effective and productive working relationships with community organizations and schools
- Maintained all confidential administrative and client records and other sensitive information accordingly
- Attended all meetings, trainings, collaborative efforts and other project and agency-related functions as required.
- Entered data, generated reports, and produced tracking documents.
Education
Bachelor of Science - Public Health Education
Mississippi University For Women
Columbus, MS01.2017
AS - Applied Science
East Mississippi Community College
Starkville, MS01.2012
Skills
- Scheduling Management
- Attention to Detail
- New Admissions
- Appointment Scheduling
- Medical Terminology
- Anatomy knowledge
- Medical Billing
- HIPAA Compliance
- HCPCS Coding
- Insurance coding (ICD-9 and CPT)
- Data Entry
- Document Management
- Medical record security
References
- Lashonda Cannie, 980-989-0707, lashondaallison@outlook.com
- Kenya Morman, 910-442-0747, kenyamornan1@gmail.com
- Latoya Donaldson, 973-583-3050, mswilfong@gmail.com
Certification
Medical Coding Specialist
Timeline
Unit Coordinator
North MS Medical Center
10.2023 - Current
HEALTH PATIENT SERVICE COORDINATOR IV
NOVANT HEALTH
01.2022 - 01.2023
SENIOR ADMINISTRATIVE SUPPORT
PUBLIC HEALTH DEPARMENT
01.2022 - 01.2023
HEALTH PATIENT SERVICE COORDINATOR
ORTHO CAROLINA URGENT CARE
01.2021 - 05.2022
HEALTH PATIENT SERVICES COORDINATOR
NOVANT HEALTH
01.2019 - 01.2022
CSSO GENERAL SAFETY ATTENDANT
NOVANT HEALTH
01.2018 - 01.2019
PREVENTATIVE EDUCATION SERVICES COORDINATOR
COMMUNITY COUNSELING SERVICES INTERNSHIP
01.2017 - 01.2017
UNIT COORDINATOR-CERTIFIED NURSING ASSISTANT
OKTIBBEHA COUNTY HOSPITRAL
01.2014 - 01.2018
Bachelor of Science - Public Health Education
Mississippi University For Women
AS - Applied Science
East Mississippi Community College
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