Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ebony Garner

South Boston,USA

Summary

Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.


Overview

13
13
years of professional experience

Work History

Secretary

Mary Lyon Upper School-Boston Public Schools
09.2022 - Current
  • Managed scheduling and calendar coordination for executives, ensuring efficient time management.
  • Prepared and distributed correspondence, maintaining clear communication across departments.
  • Assisted in organizing meetings and events, enhancing team collaboration and productivity.
  • Maintained filing systems and document organization, improving retrieval efficiency.
  • Supported financial operations by processing invoices and expense reports accurately.
  • Developed office procedures that streamlined administrative tasks, increasing overall workflow efficiency.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.

Sales Manager, Client Service, Event Planner

Entertainment One Stop Shop LLC
01.2014 - Current
  • Responsible for gaining new clientele through advertisement, follow up calls, cold calls and face-to-face interaction.
  • Develops sales strategy to achieve organizational sales goals and revenues. Monitor the achievement of sales objectives.
  • Liaise with other company functions to ensure achievement of sales objectives.
  • Draft and organize all contracts for new and former clients as well as processes billing and payment information. Record all deals into the system and ensure completeness and accuracy.
  • Assist with monthly finance reconciliation. Coordinate community, social and corporate events outline and budgeting.
  • Cultivated effective business relationships with executive decision makers in key accounts.
  • Helped company attain and keep highest customer service ratings (as determined by customer review applications and sites)
  • Developed and implemented effective sales strategies to enhance market penetration.
  • Trained and mentored team members to optimize performance and achieve targets.

Secretary, Transportation Hotline Worker

Boston Public Schools
11.2019 - 09.2022
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow call center communication scripts when handling different topics
  • Identify caller’s needs, clarify information, research every issue and provide solutions
  • Be positive, supportive, and helpful to families dealing with complex systems from a variety of diverse backgrounds.
  • Maintains daily attendance records and submits report to District Office weekly
  • Maintains Principal’s appointment schedule and school calendar
  • Answers incoming telephone calls and serves as receptionist as needed
  • Performs other duties as assigned, including budget and transportation duties in the absence or reassignment of the Secretary II.
  • Track all calls in the call center tracking form
  • Meet Team Qualitative and Quantitative Targets
  • Maintain proper etiquette, when taking inbound and outbound calls.
  • Deliver superior customer service according to the Transportation Call Center standards.
  • Multi-task using systems while assisting customer concerns in a timely manner.
  • Assisting in communication strategy, in collaboration with Director of Communications, Press Secretary and other Communications team members, on future BPS initiatives and upcoming events.

Security Guard, (Call Center)

Allied Barton Security
06.2014 - 11.2018
  • Received client recognition awards for providing superior customer service.
  • Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when the switchboard is closed.
  • Protect property and lives by patrolling the area monitor entrance of property through surveillance
  • Patrol the premises and adjacent areas
  • Direct traffic to and from the main building
  • Perform safety inspections in order to flail off any negative activity
  • Check identity cards of personnel before admitting into the building
  • Investigate and report any nefarious activity, Take necessary action on spot when needed
  • Monitored premises to ensure safety and security of staff and visitors.
  • Conducted regular patrols to deter unauthorized access and identify potential hazards.
  • Maintained detailed logs of daily activities, incidents, and maintenance issues for accurate reporting.

Manager, Event Planner Manager, Assistant Receptionist

Shaws Center Convention Center
01.2017 - 02.2018
  • Proven experience in effective communications, consumer and client relations, and management
  • Experience working with event registration platforms, including managing attendee lists and inbound event questions from attendees
  • Customer service and problem solving skills
  • Budgeting and forecasting experience
  • Hire Staff, Organize Events, Complete contracts
  • Ability to prioritize and meet deadlines in a fast paced environment

Counselor

Boston Health Commission and DYS
03.2014 - 01.2016
  • Served as a youth supervisor with responsibility for the safety, personal conduct, care, and therapy of the youth during a shift.
  • Provided youth supervision; implemented group and individual treatment plans and counseling sessions. Maintained security in buildings, grounds, and other posts; intervenes during emergencies or altercations to prevent escapes and to gain physical control of youth.
  • Facilitated individual and group counseling sessions for youth, fostering emotional well-being.
  • Developed and implemented behavior management plans tailored to client needs.
  • Collaborated with multidisciplinary teams to ensure comprehensive care for at-risk youth.
  • Monitored progress of clients, adjusting interventions based on feedback and observed outcomes.
  • Advocated for clients' rights within community resources and service systems.
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.

Cashier

Home Depot
01.2013 - 11.2014
  • Exceed the standards of customer service experience by maintaining a friendly and customer focused approach
  • Promote organization’s programs such as warranty sales, score-card, and private label credit card alike
  • Provide timely and appreciable customer service, increased revenue by 30% Change cash register handling process which increased efficiency by 20% Maintain and imparted knowledge of cashiering procedures
  • Greet customers as they arrive and direct them to merchandise they need
  • Assist customers with buying decisions
  • Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Resolved customer complaints effectively, fostering positive relationships and loyalty.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

South Boston High School
Boston, MA
06-2006

Skills

  • Customer Service
  • Security
  • Team Support
  • Strong Attention to detail
  • Childcare
  • Counselor
  • Report & Document Preparation
  • Spreadsheet & Database Creation
  • Data Entry
  • Adaptability
  • Marketing and Advertising
  • Administration
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • Appointment scheduling
  • File management
  • Document preparation
  • Calendar management
  • Sales support
  • Schedule management
  • Quickbooks
  • Payroll processing
  • Supply ordering
  • Payroll administration
  • Spreadsheet management
  • Accounts receivable and payable
  • Database management
  • Appointment coordination
  • Managing purchasing activities
  • Inventory purchasing
  • Timekeeping systems
  • Budget monitoring
  • Phone reception
  • Legal documentation preparation
  • Requisition processing

Languages

English
Full Professional

Timeline

Secretary

Mary Lyon Upper School-Boston Public Schools
09.2022 - Current

Secretary, Transportation Hotline Worker

Boston Public Schools
11.2019 - 09.2022

Manager, Event Planner Manager, Assistant Receptionist

Shaws Center Convention Center
01.2017 - 02.2018

Security Guard, (Call Center)

Allied Barton Security
06.2014 - 11.2018

Counselor

Boston Health Commission and DYS
03.2014 - 01.2016

Sales Manager, Client Service, Event Planner

Entertainment One Stop Shop LLC
01.2014 - Current

Cashier

Home Depot
01.2013 - 11.2014

High School Diploma -

South Boston High School

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Ebony Garner