Ebony Gaunt
Piedmont,SC
Summary
Licensed Life & Health Insurance Advisor with experience in consultative insurance sales, inbound lead handling, and client education. Proven ability to assess client needs, present appropriate coverage options, and support enrollment while maintaining regulatory compliance. Skilled in high volume phone environments, CRM documentation, and delivering a consistent, high quality client experience in remote settings. Recognized for clear communication, professionalism, and a structured, process driven approach to serving individuals and families.
Overview
11
11
years of professional experience
Work History
Licensed Life and Health Insurance Agent
US Health Advisors
10.2025 - Current
- Provide remote, consultative insurance support to individuals and families seeking life and health coverage
- Conduct needs-based assessments to recommend appropriate insurance solutions aligned with client goals and budgets
- Manage high volume inbound and outbound client communication in a fast paced environment
- Educate clients on benefits, eligibility, underwriting, and enrollment options with clarity and professionalism
- Utilize CRM systems for accurate documentation, compliance tracking, and follow up management
- Deliver a strong client experience through empathy, trust building, and clear communication
Human Resources Manager /Administrative Executive Assistant
Schooley Mitchell
10.2022 - Current
- Support daily HR and administrative operations for a national cost-reduction consulting firm
- Lead onboarding, employee relations, and HR documentation while maintaining confidentiality and compliance
- Provide executive-level support including calendar management, client coordination, and workflow organization
- Maintain internal policies, process updates, and confidential records
- Support internal communications, meeting preparation, and cross functional projects
- Streamline administrative processes to improve operational efficiency and accuracy
Founder & Operations Manager
Harmony Root Wellness
10.2022 - Current
- Manage day to day business operations, customer experience, and administrative workflows
- Oversee client communications, order processing, and service follow up
- Implement systems to support organization, documentation, and operational consistency
- Maintain vendor coordination, scheduling, and business records
Sales Training Manager
Rooms To Go
02.2019 - 04.2023
- Designed and delivered sales training programs to improve performance and customer engagement
- Trained new hires and existing sales teams on product knowledge, consultative selling, and closing techniques
- Coached teams on communication skills, objection handling, and customer experience standards
- Partnered with leadership on onboarding and performance improvement initiatives
- Contributed to increased sales consistency through structured training processes
Store Manager
QuikTrip
01.2015 - 02.2019
- Managed daily store operations and led a high performing customer service team
- Supervised staff scheduling, shift operations, and performance accountability
- Ensured compliance with company standards, safety policies, and operational procedures
- Oversaw inventory management, ordering, and basic financial controls
- Delivered excellent customer service in a fast paced, high volume environment
Education
High School Diploma -
Dorman High
Roebuck, SC05-2011
Skills
- Life & Health Insurance Sales
- Consultative / Needs Based Selling
- Inbound Call Handling
- Client Needs Analysis
- Policy Presentation & Education
- CRM Management
- Regulatory Compliance & Documentation
- Customer Experience Management
- Objection Handling
- Lead Follow Up & Pipeline Management
- Phone-Based Sales
- Remote Work & Time Management
Work Preference
Location Preference
RemoteTimeline
Licensed Life and Health Insurance Agent
US Health Advisors
10.2025 - Current
Human Resources Manager /Administrative Executive Assistant
Schooley Mitchell
10.2022 - Current
Founder & Operations Manager
Harmony Root Wellness
10.2022 - Current
Sales Training Manager
Rooms To Go
02.2019 - 04.2023
Store Manager
QuikTrip
01.2015 - 02.2019
High School Diploma -
Dorman High
NPN
NPN: 21780854