Ebony Gladney
Baltimore,MD
Summary
Certified IT specialist looking to transition into a career as a Cyber Security Analyst leveraging proven communication, detailed oriented, and analytical thinking skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Reasonable Tech Solutions
Baltimore, MD
01.2022 - Current
- Designs meaningful and sequential instruction with timely, relevant learning activities to meet course objectives
- Assists students with certification assessment preparation
- Revise courses in conjunction with the Coordinator of Information Technology to stay up to date with advances in the industry
- Promotes the program and recruits’ students through a variety of activities
- Works with program advisory committee to advance program innovations, evaluate the significance of emerging technology, create opportunities for students, and ensure program standards and activities are relevant to the needs of business and industry
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Studied and implemented latest information on specific subjects and learning strategies.
IT Specialist I
Baltimore City Government
Baltimore, MD
02.2022 - 03.2022
- Serve as the first point of contact for agency employees via phone, email or in person
- Provide assistance and training to all members in the use of our computer network and workstations
- Assist with the planning, implementation, maintenance, and documentation of all facets of reliable, efficient, integrated computer information networks
- Install and upgrade software on end users’ machines and train them on the software functions when necessary
- Complete weekly Payroll Contribution reports within Microsoft Access
Help Desk Specialist
Loyola University Maryland
Baltimore, MD
08.2018 - 02.2022
- Gather information and respond to emails, calls and in person-requests regarding technology issues
- Record, track, assign, and escalate incident reports through Team Dynamix ticketing software
- Reset students, staff, faculty, and alumni passwords through the Active Directory database
- Grant university employees’ access to departmental shared folders as a part of their on-boarding process
- Create shared Outlook email accounts for university organizations and departments, while ensuring the assigned members of the accounts are granted the proper sending and receiving permissions
- Provided end-user system and equipment training.
- Retained existing clients and developed 200 new accounts by extending high quality and efficient support service.
AWS Cloud Computing Trainee
NPOWER
Baltimore, MD
07.2021 - 10.2021
- Configure virtual private cloud, subnets, and internet gateway within the Amazon Web Service management platform
- Create IAM user accounts and role-based policies for access to AWS services
- Configure Network Address Translations within the EC2 instance and successfully forward traffic from private subnets to another instance, to gain access
- Configure and run load balancing servers within AWS management platform
- Configure secure security groups and routing tables within the EC2instance
CompTIA A+ Trainee
NPOWER
Baltimore, MD
01.2018 - 08.2018
- Received hands on training configuring hardware devices such as hubs, switches, and routers to create local area networks
- Enhanced professional development skills which included team building, critical thinking, and effective leadership
- Received job placement assistance with the goal of gaining access to a variety top employers
- Attended weekly job readiness workshops which included: improving interviewing skills, professional resume building and developing efficient time management
PC Technician
University of Baltimore
Baltimore, MD
01.2013 - 08.2017
- Installed RAM, hard drives, video cards, CD‐ROM's, and other peripherals devices
- Utilized Team Dynamix ticketing software as an organizational tool to assist with the daily workflow
- Kept tracking and inventory databases up to date and troubleshot PC/laptop and printers in a LAN environment
- Diagnosed, troubleshot, and resolved software/application installs while deploying a new image
Skills
- Active Directory
- Cloud Computing
- Vulnerability and Port Scanning
- Tenable/Vulnerability Management
- Network Foot printing
- Threat Detection and Analysis
- Microsoft Multifactor Authentication
- DUO Mobile
Education
Bachelor's Degree: University of Baltimore: Criminal Justice 2013-2016
Certification
Certified Ethical Hacker: April 2022
AWS Certified Cloud Practitioner: October 2021
CompTIA Security +: May 2020
CompTIA A+: April 2018
Timeline
IT Specialist I
Baltimore City Government
02.2022 - 03.2022
Teaching Assistant
Reasonable Tech Solutions
01.2022 - Current
AWS Cloud Computing Trainee
NPOWER
07.2021 - 10.2021
Help Desk Specialist
Loyola University Maryland
08.2018 - 02.2022
CompTIA A+ Trainee
NPOWER
01.2018 - 08.2018
PC Technician
University of Baltimore
01.2013 - 08.2017