Ebony Golden
Sacramento,CA
Summary
- Excellent interpersonal, communication and coping skills, coupled with the ability to quickly acquire, apply and master complex skills and concepts.
- 5 years of demonstrated successes in the customer service arena.
- Motivated and energetic leader with a solid history of achievement in management.
- Friendly, cheerful, dependable personality.
- Able to give detailed and accurate care to clients.
- Comprehensive knowledge of both administrative and clerical duties.
- Thorough understanding of health and safety practices.
Overview
8
8
years of professional experience
Work History
Program Technician 3
Department of Justice
Sacramento, CA
08.2023 - Current
- Analyzed and interpreted criminal history documents for accuracy prior to submission to California Automated Criminal History System.
- Resolved complex errors and omissions in criminal records, ensuring data integrity.
- Utilized extensive knowledge of statutory code sections and criminal justice processes during analysis.
- Collaborated with team members to refine reconciliation procedures and improve efficiency.
Training Coordinator
HeartLight Corporate Training Center
01.2021 - 01.2025
- Trained staff on assessment and evaluation of client psychological status.
- Prepared comprehensive reports for executive review.
- Maintained accurate training records for compliance and reference.
- Conducted training sessions on managing and restraining combative clients.
- Established and implemented orientation and training programs for new hires.
- Executed recruitment, selection, and onboarding processes to build strong teams.
- Updated job descriptions and requirements to reflect current organizational needs.
- Enhanced professional knowledge by attending and leading educational workshops.
Administrative Assistant/ Scheduling Coordinator
HeartLight Corporate Training Center
05.2019 - 01.2021
- Speak with customers over the phone in order to schedule, remind and follow up on appointments
- Email or mail reminders to customers or clients when appropriate
- Add, cancel or make changes to appointments in the organization's schedule
- Perform patient intake, including the completion and filing of all necessary records
- Resolve appointment conflicts for staff and customers or clients
- Schedule staff coverage in order to ensure the company's best operations standards
- Produce and process schedules and reports as they are requested by administrative staff, customers or clients
- Part-Time
Day Porter
Performance First
Sacramento, CA
05.2019 - 01.2021
- Complete minor repairs and building improvements.
- Prepare conference rooms before and after important meetings.
- Clean all common room areas including the kitchen, cafeteria, lobby and break room.
- When applicable, place safety hazard signs in the building including wet paint and wet floor warning signs.
- Monitor, clean and service washrooms.
- Respond to any major spills or other cleaning crises.
- Remove litter and rubbish from main common rooms.
- Help order supplies required for facility maintenance.
- Part-Time
Internship
HeartLight Corporate Training Center
06.2017 - 05.2019
- Answer phones and greet visitors
- Schedule appointments and maintain calendars
- Schedule and coordinate staff and other meetings
- Distribute mail
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Write and edit documents from letters to reports and instructional documents
- Create and maintain filing systems, both electronic and physical
Education
American River College
Sacramento, CA01.2018
Redding Community College
Redding, CA03-2017
High School Diploma -
Valley Hogh School
Sacramento, CA01.2017
Skills
- Data analysis and report preparation
- Criminal justice processes
- Error resolution and compliance training
- Team collaboration and conflict resolution
- Record maintenance and attention to detail
- Problem solving and multitasking
- System configuration and training program development
- Self-motivation and interpersonal communication skills
Excellent interpersonal, communication, and coping skills, coupled with the ability to quickly acquire, apply, and master complex skills and concepts
5 years of demonstrated success in the customer service arena
Motivated and energetic leader with a solid history of achievement in management
References
References are available upon request.
Timeline
Program Technician 3
Department of Justice
08.2023 - Current
Training Coordinator
HeartLight Corporate Training Center
01.2021 - 01.2025
Administrative Assistant/ Scheduling Coordinator
HeartLight Corporate Training Center
05.2019 - 01.2021
Day Porter
Performance First
05.2019 - 01.2021
Internship
HeartLight Corporate Training Center
06.2017 - 05.2019
American River College
Redding Community College
High School Diploma -
Valley Hogh School