Ebony Burden
Ansonia
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to learn and bring knowledge to support business and customer needs. Excellent time management. Talented at developing strategies, setting goals and training employees.
Overview
15
15
years of professional experience
Work History
Security Officer
USI
01.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Ecommerce Team Member
Goodwill
10.2019 - Current
- Jewelry sorting and analyzing
- Authenticating jewelry, purses and clothing
- Meeting with Upright coordinator to provide better ways to improve productivity and revenue.
- Developed strong cooperative relationships with coworkers and managers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Photographed and listed items for the website
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Pursued learning opportunities to advance knowledge and take on leadership positions.
- Worked different stations to provide optimal coverage and meet production goals.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Packaged fragile items with cushioning material.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
HHA
Family Care Visiting Nurse And Home Care Agency
07.2013 - 10.2019
- Performed light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in care plans to accurately document and report patients progress.
Department Lead
Kmart
08.2011 - 07.2013
- Communicated with managers of other departments to maintain transparency.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Oversaw efficient inventory stocking and supply rotation.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Cleaned, closed, and secured store at end of shift.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Greeted customers, identified needs and provided product advice.
- Set up displays and trained employees
- Assisted customers with selecting clothing items and accessories based on individual needs.
Cashier/Food Preparation Worker
Dunkin Dounts
07.2009 - 06.2011
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Richard C Briggs High School
Norwalk, CT06.2008
Skills
- Cash Handling
- Workplace Safety
- Customer Service
- Teamwork and Collaboration
- Product Knowledge
- Following Instructions
- Training and Mentoring
- Money Handling
- Positive Attitude
- Attention to Detail
- Alarm Systems
- Daily Reporting
Timeline
Security Officer
USI
01.2023 - Current
Ecommerce Team Member
Goodwill
10.2019 - Current
HHA
Family Care Visiting Nurse And Home Care Agency
07.2013 - 10.2019
Department Lead
Kmart
08.2011 - 07.2013
Cashier/Food Preparation Worker
Dunkin Dounts
07.2009 - 06.2011
High School Diploma -
Richard C Briggs High School
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