Ebony Guthridge
Detroit,MI
Summary
Accomplished Health Center Manager at Planned Parenthood, adept in healthcare administration and critical thinking. Spearheaded quality improvement initiatives, enhancing patient care and compliance. Excelled in staff supervision and operational efficiency, promoting team building and continuous improvement. Proven track record in implementing effective healthcare programs and leading teams to exceed performance goals.
Overview
10
10
years of professional experience
Work History
Health Center Manager
Planned Parenthood
03.2021 - Current
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Spearheaded and implemented new projects to expand scope of engagement.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
Assistant Health Center Manager
Planned Parenthood
06.2020 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Removed trash and straightened counters to keep health center area clean and neat.
- Trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Collaborated with health center manager to maintain daily operations.
- Trained medical assistants and newly hired staff.
Front and Back Office Lead Medical Assistant
Planned Parenthood
04.2017 - Current
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Planned Parenthood
04.2014 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
Education
Some College (No Degree) - Nursing
Schoolcraft College
Livonia, MINo Degree - Health Administration
University of Phoenix
Tempe, AZ12.2026
Skills
- Critical Thinking
- Financial Operations Oversight
- Process Implementation
- Problem-solving abilities
- Task Prioritization
- Facility Oversight
- Quality Improvement
- Operating Plans Development
Timeline
Health Center Manager
Planned Parenthood
03.2021 - Current
Assistant Health Center Manager
Planned Parenthood
06.2020 - Current
Front and Back Office Lead Medical Assistant
Planned Parenthood
04.2017 - Current
Medical Assistant
Planned Parenthood
04.2014 - Current
Some College (No Degree) - Nursing
Schoolcraft College
No Degree - Health Administration
University of Phoenix
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