Ebony Guzman
Tucson,AZ
Summary
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction. Also skilled in restoration processes, with hands-on experience in fire, water, and mold damage remediation. Strengths include knowledge of industry-standard restoration techniques, strong problem-solving abilities, and keen understanding of safety protocols. Contributed to successful restoration projects by employing effective procedures and maintaining high-quality standards.
Overview
6
6
years of professional experience
Work History
Content Tech
ServiceMaster
Tucson, AZ
01.2021 - 03.2024
- Maintained a safe working environment by following all safety protocols.
- Communicated project status updates to customers in a timely manner.
- Documented progress throughout the restoration process by taking photographs.
- Assisted in demolition activities including removal of drywall and flooring materials.
- Developed strategies for restoring damaged items such as furniture, electronics, and documents.
- Cleaned and sanitized affected surfaces using appropriate cleaning agents and techniques.
- Tracked inventory of supplies needed for job completion and placed orders as necessary.
Cashier Team Lead
Whataburger
Tucson, AZ
01.2018 - 11.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors, to maintain an attractive store.
- Stocked shelves with merchandise when needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Desert View High School
Tucson, AZ01-2018
Skills
- Payment Processing
- Friendly, Positive Attitude
- Documentation and Recordkeeping
- Excellent Communication
- Willing to Learn
- Multitasking
- Cash Handling
- Written Communication
- Inventory Management
- Goal Setting
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Customer and Service-Oriented
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Content Tech
ServiceMaster
01.2021 - 03.2024
Cashier Team Lead
Whataburger
01.2018 - 11.2020
High School Diploma -
Desert View High School
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