Ebony Haggins
Brooklyn,NY
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
8
8
years of professional experience
Work History
CFO
Travel Boss and Accessories
01.2022 - Current
- Oversaw budgets, payroll, and accounts payable and receivable.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
- Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
- Conducted detailed analysis of company financial information and oversaw preparation of related reports.
Travel Agent
Intele Travel
04.2021 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
Bartender
Dinoasuar BBq
03.2018 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Associate of Science - Dental Lab Tech
NYCCT
Brooklyn06-2000
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Time management
- Professional appearance
- Verbal and written communication
- Cultural awareness
Timeline
CFO
Travel Boss and Accessories
01.2022 - Current
Travel Agent
Intele Travel
04.2021 - Current
Bartender
Dinoasuar BBq
03.2018 - 01.2020
Associate of Science - Dental Lab Tech
NYCCT