Hi, I’m
EBONY HANSBERRY
Memphis,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
years of professional experience
Work History
Express Employment Staffing
Front Office Coordinator
02.2018 - Current
Job overview
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
Southwest Funding
Mortgage Loan Officer
11.2016 - 02.2018
Job overview
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Worked with underwriters to fix application problems and resolve issues.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Kimes Stephens & Co Cpa's
Tax Associate
05.2014 - 07.2016
Job overview
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Helped individuals build legacies through estate and gift tax planning, charitable giving, and philanthropy services.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry, and technical matters to remain current on tax legislation.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Education
Champions School of Real EstateHouston, TX
03.2012
Skills
- Training and mentoring
- Contract Negotiation
- Creative problem solving
- Professional telephone demeanor
- CRM
Timeline
Front Office Coordinator
Express Employment Staffing
02.2018 - Current
Mortgage Loan Officer
Southwest Funding
11.2016 - 02.2018
Tax Associate
Kimes Stephens & Co Cpa's
05.2014 - 07.2016
Champions School of Real Estate
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