Ebony Harris
Atlanta,Georgia
Summary
Possess excellent verbal and written communication skills. Excel in areas that require organization, computer competency and critical thinking. Diversified skill sets including client relations and conflict resolution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Family Dollar
08.2022 - 06.2023
- Conducted training sessions for newly hired team members.
- Answer questions, provide information, and help customers find products they are looking for.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Department Manager
Walmart
05.2013 - 10.2019
- Assigned employees to specific duties to best meet the needs of the store
- Performed inventory counts on a quarterly basis.
- Resolved customer complaints and issues promptly and professionally.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Guest Relations
Atlanta Braves
03.2011 - 08.2014
- Provide an exceptional experience for every guest that enters Turner Field.
- Ensured compliance with all relevant laws, regulations, and policies related to guest relations activities.
- Managed guest relations by resolving complaints and providing solutions for difficult situations.
Education
High School Diploma -
St. Martin de Pores Academy
Chicago, IL06.1991
Some College (No Degree) - Business Administration
Mary Homes College
West Point, MSSome College (No Degree) - Health Information Technology
Devry
Skills
- Multi-tasking
- Problem solving
- Orientation and training
- Conflict resolution
- Customer Relations
- Retail Operations
- Recruiting and interviewing
References
Available upon request
Certification
- Certified Notary Public
Timeline
Assistant Manager
Family Dollar
08.2022 - 06.2023
Department Manager
Walmart
05.2013 - 10.2019
Guest Relations
Atlanta Braves
03.2011 - 08.2014
High School Diploma -
St. Martin de Pores Academy
Some College (No Degree) - Business Administration
Mary Homes College
Some College (No Degree) - Health Information Technology
Devry
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