Ebony Hassell
College Station,TX
Nothing is impossible, the word itself says 'I'm possible'!
Audrey Hepburn
Summary
Dedicated, eager-to-learn, empathetic administrative support professional with 5+ years of experience in client, member, and customer relations through effective communication and knowledge of programs. Proven efficiency in office coordination, scheduling, and commitment to the client experience while working amongst a team or sole setting.
Overview
7
7
years of professional experience
Work History
Administrator Coordinator/Scheduling Coordinator
Top Point Tree
Bryan, OH
01.2022 - Current
- With accuracy, successfully coordinate client intake and proposals to ensure daily goals are attained.
- Established and updated daily work schedules to account for changing staff levels and expected workloads for crews.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 85%.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Licensed Health and Life Insurance Agent
Self-Employeed
Bryan, TX
06.2021 - 12.2022
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Displayed consistent, positive attitude toward customers, peers, and other personnel, even during high-stress situations.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 30%.
Remote Patient Qualification Specialist
StudyKik
Bryan, TX
09.2020 - 06.2021
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals, and case report form requirements to ensure 100% accuracy.
- Performed duties per applicable standards, policies, and regulatory guidelines to promote a safe trial environment for the patients.
- Used critical thinking to break down problems, evaluate solutions and make decisions in the patient evaluation process.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
Call Center Representative
Customer Contact Channels
Bryan, TX
08.2019 - 03.2020
- Increased engagement by learning and development opportunities to promote continued performance improvement.
- Consistently maintained 96% customer service satisfaction ratings through quality control and Assurance.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions inquired by members.
- Answered average of 60-80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing prescription product information.
- Logged, tracked and appropriately document all issues utilizing on-line systems and procedures in accordance with all applicable guidelines and requirements.
Medical Assistant
Frederick Foot & Ankle
Frederick, MD
09.2016 - 05.2019
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Organized, coordinated, and deployed Diabetic and Shoe Trunk Show events for 200 plus while focusing on delivering superior patient service.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Prepared referrals for physical therapy, consults, lab orders, and prescriptions upon physician’s request.
Education
Data Science Certificate
07.2023
- Dean's List, January 2023, December 2022
Skills
- Time Management
- Business Correspondence
- Customer Relationship Management
- Problem-Solving Techniques
- Developing Office Systems
- Effective Written and Verbal Communication
- Office Workflow Support
- Maintaining Office Records
- Administrative Arrangements
- Efficient Data Management
- Data Entry
- Inbound Phone Call Handling
- Supervision Abilities
- Calendar Management
- Call Transfers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrator Coordinator/Scheduling Coordinator - Top Point Tree
01.2022 - Current
Licensed Health and Life Insurance Agent - Self-Employeed
06.2021 - 12.2022
Remote Patient Qualification Specialist - StudyKik
09.2020 - 06.2021
Call Center Representative - Customer Contact Channels
08.2019 - 03.2020
Medical Assistant - Frederick Foot & Ankle
09.2016 - 05.2019
Southern Careers Institute Inc - , Data Science Certificate
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