Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ebony Hawkins

Park Forest,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Progressive Housing Inc.
Olympia Fields, IL
03.2023 - Current
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Contacted medical providers on behalf of clients to follow up on appointments.

Warehouse Worker

Amazon
Monee, IL
05.2021 - 12.2022
  • Provided excellent customer service by anticipating customer needs and responding promptly to requests or complaints.
  • Assisted in taking orders, preparing food, and delivering food to tables in a timely manner.
  • Responded quickly and efficiently to any emergency situations during shifts like spills or broken glassware.
  • Processed takeout orders correctly while providing accurate information about the order status.
  • Performed cashier duties such as taking payments, processing credit cards, giving change, and issuing receipts.
  • Trained new team members on menu items, operating procedures and company policies.

Administrative Assistant

Consumer Life Mentor Inc.
Chicago , IL
05.2020 - 06.2021
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Answered questions from customers regarding products and services offered by the company.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Education

Associate of Arts - Business Administration

Prairie State College
Chicago Heights, IL
05-2024

High School Diploma -

Rich East High School
Park Forest, IL
05-2021

Skills

  • Patient Management
  • Client documentation
  • Financial Transactions
  • Customer Service
  • Self Motivation
  • Time management abilities
  • Professionalism
  • Verbal Communication
  • Problem-solving capabilities
  • Multitasking
  • Microsoft office proficient

Certification

[Adult First Aid/CPR/AED] Training - 2023

[Certified Medication Aid ] Training - 2023

Timeline

Direct Support Professional

Progressive Housing Inc.
03.2023 - Current

Warehouse Worker

Amazon
05.2021 - 12.2022

Administrative Assistant

Consumer Life Mentor Inc.
05.2020 - 06.2021

Associate of Arts - Business Administration

Prairie State College

High School Diploma -

Rich East High School

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Ebony Hawkins