Ebony Hawkins
Jonesboro,GA
Summary
Experienced transportation dispatcher skilled in organization, multitasking, communication, time management, teamwork, decision-making, stress management, compassion, problem-solving, and emotional intelligence. Proven ability to efficiently coordinate and oversee transportation operations to ensure timely delivery and customer satisfaction. Adept at handling high-pressure situations with calmness and professionalism. Committed to optimizing efficiency and productivity while maintaining a strong focus on safety and compliance.
Overview
8
8
years of professional experience
Work History
Transportation Dispatcher
Racetrac Petroleum
04.2023 - Current
- Plans all daily delivery activity for all carriers and drivers within specific RaceTrac and RaceWay markets
- Serves as first point of contact for communication and problem solving with truck drivers to help facilitate fuel delivery to all RaceTrac and RaceWay markets
- Manages store fuel inventory levels to prevent fuel run-outs
- Monitors water level in store tanks and dispatches vendors to resolve issues
- Ensures that carriers have the correct loading information at terminals
- Serves as a liaison between stores and the Store Support Center to relay potential problems with fuel deliveries
- Schedules fuel tank pump-outs when needed
- Ensures contracts and deals are fulfilled
- Coordinates with fuel suppliers for new carrier setups
- Potential to make limited financial decisions for supplier changes
- Works independently to cover all daily transportation issues
- Monitors load plans and recommends charge-backs for unapproved carrier actions.
Delivery Driver
Empire Distributors Inc.
10.2022 - 04.2023
- Coordinates and plans delivery routes and delivers products to service our customers
- Drives trucks to deliver such items as beer, wine, liquor, and point of sale items to customer's place of business
- Collects returnable items and empty containers from businesses and transports containers back to the distribution center for consolidation and shipment back to suppliers
- Inspects loads and ensures proper packing and security is in place in order to reduce product breakage and vehicle damage
- Conducts an inventory of truck contents
- Retrieves overages and accounts for shortages
- Reviews content of the truck to ensure the vehicle is loaded correctly
- Checks the distribution of the weight and product on the vehicle to ensure it is safe and stable
- Collects and coordinates payments from customers and records transactions on customer receipt
- Records delivery information using the provided delivery record
- Listens to and resolves service complaints
- Resolves issues when possible
- Coordinates customer comments and service issues with transportation management for proper resolution
- Issues or obtains customer signature on receipt for pickup or delivery
- Provides preventative maintenance and safety checks on their vehicle by conducting DOT regulated pre-trip and post-trip inspections
- Proficient in the use of telematics devices; to include, but not limited to delivery routes and driver logs
- Other duties as assigned by the Transportation Management
- Samara and Fasttrak was the software to use to monitor and track trips.
Dispatcher/Driver
MTI Limo & Shuttle
10.2018 - 10.2022
- Safely operate buses or shuttles in accordance with Federal, State, and Local laws
- Service, inspect, and clean buses and related equipment as required by Federal, State
- Maintain control of passengers to ensure safety and report unsafe acts or conditions which require the attention of any person other than the driver
- Complete forms, records and reports as required by the state or school policies
- Operate and service all school bus equipment and accessories including but not limited to fire extinguishers, highway warning kits, first aid kits, etc
- Perform required operational safety inspection of the bus and all related equipment
- Maintain a clean and orderly bus
- Perform a daily pre-trip and post-trip inspection to include fuel, oil, coolant, and tire inflation
- As a dispatcher my responsibilities include receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members
- Also include monitoring weather reports or notifying authorities if necessary.
Bus Driver
ABM
06.2016 - 10.2018
- Profound knowledge of traffic patterns and alternative routes
- Thorough knowledge of height, width, length and weight of vehicle driven
- Familiarity with safety rules and regulations and other posted rules for moving vehicles
- Ability to lift a minimum of 25 pounds to assist customers
- Ability to load and unload luggage
- Ability to provide appropriate local information, distribute maps and handouts
- Excellent interpersonal skills and customer service skills.
Education
Diploma - General Studies
Pebblebrook High School
Mableton, GA05.2001
Skills
- Complete knowledge of DOT guidelines and Motor Carrier Safety rules and regulations
- Thorough familiarity with all local major and minor roadways
- Solid knowledge of safety requirements for equipment transport and handling
- Good ability to use maps and follow directions for delivery routing
- Continuous Improvement Initiatives
- Effective Time Management
- Documentation and paperwork
- Team Collaboration
- Route Planning
- Transportation Regulations Understanding
- Transportation Safety Protocols
- Attention to Detail
Training
06/01/11, Katlaw Driving School, Austell, GA
Timeline
Transportation Dispatcher
Racetrac Petroleum
04.2023 - Current
Delivery Driver
Empire Distributors Inc.
10.2022 - 04.2023
Dispatcher/Driver
MTI Limo & Shuttle
10.2018 - 10.2022
Bus Driver
ABM
06.2016 - 10.2018
Diploma - General Studies
Pebblebrook High School
Similar Profiles
Kristina VujanicKristina Vujanic
General Manager at RaceTrac PetroleumGeneral Manager at RaceTrac Petroleum
Jonny LopezJonny Lopez
General Manager at RaceTrac PetroleumGeneral Manager at RaceTrac Petroleum
Zackaree DominguezZackaree Dominguez
Shift Manager at RaceTrac PetroleumShift Manager at RaceTrac Petroleum