Summary
Overview
Work History
Education
Skills
References Available
Timeline
OfficeManager

Ebony Hayes

Houston,TX

Summary

Accomplished and self-motivated Office Management & Administration professional with great expertise in optimizing productivity, efficiency, and service quality across various environments. Highly skilled in office correspondence, customer service, database management, client scheduling, meeting & travel arrangements, and relationship development. Adept in building rapport, analyzing business needs, challenging obstacles, and collaborating with cross-functional teams. Dynamic problem solver that delivers positive experiences through high-quality customer care and dependability. Strong work ethic and commitment to compliance with professional codes, regulations, and company’s policies. Dependable worker offering a solid background in volunteer coordination and program management. Accomplished in advancing organizational goals through skill-based volunteer engagement.

Overview

9
9
years of professional experience

Work History

Volunteer Coordinator

Heart To Heart Hospice Of Greater Houston
05.2023 - Current
  • Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
  • Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Collaborated with other departments to maximize impact of volunteer efforts.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Monitored volunteer performance to enforce compliance with established policies and regulations.
  • Worked with program teams to identify and match volunteers with appropriate activities.
  • Scheduled and organized training sessions for volunteers to develop skills and knowledge.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Facilitated regular meetings with volunteers to provide feedback and discuss improvement opportunities.
  • Supported families through difficult transitions and answered questions.

CARE COORDINATOR

Carenet Healthcare
02.2022 - 01.2023
  • Taking inbounds calls.
  • Does physician referrals, faxes messages to clients, schedules appointments, processes medical service requests
  • Responsible for collecting and entering patient data
  • Assisting with any issues/concerns and educates callers about any healthcare programs available to them
  • Making outbound calls that would be when transferred to nurses, doctor's office or 911.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Built strong relationships with clients to deliver emotional support and companionship.

ADMINISTRATIVE ASSISTANCE

Safe Place Counseling And Consulting PLLC
03.2019 - 02.2022
  • Oversaw calendar maintenance, appointment scheduling and expense report preparation
  • Provided all travel coordination (international/domestic) support for business meetings/trips
  • Answered and directed phone calls, organized & scheduled appointments & meetings, and maintained contact lists
  • Submitted and reconciled expense reports, produced & distributed correspondence memos, letters, faxes, and forms
  • Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities
  • Maintained office supplies & equipment, anticipated needed supplies; placed orders, and verified receipts
  • Handle multiple projects, managed staff appointments, and maintained up-to-date employee holiday records
  • Carry out administrative duties such as filing, typing, copying, binding, and scanning.
  • Conduct data entry and booked over 100 conference calls, rooms, taxis, couriers, hotels.
  • Developed and maintained relationships with customers, lenders and other third parties.

OUTPATIENT REHAB TECH OFFICE ASSISTANT

Baton Rouge Rehabilitation Hospital
02.2015 - 03.2019
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Collaborated with various departments to complete assigned tasks.
  • Input data into spreadsheets and databases.
  • Reviewed 100's of files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.

Education

Medical Assistant Certificate -

Fortis College
Baton Rouge, LA
05.2013

General Studies High School Diploma -

Capital Senior High
Baton Rouge, LA
03.2007

Skills

  • Checking Vitals
  • Client Relationship Management
  • Critical Thinking & Attention to Detail
  • Experience with office administration, business management and excellent customer service
  • Exceptional ability to provide administrative support to ensure efficient operation of office
  • Involvement in general administrative, staff development, and project management
  • Strong time management and problem-solving skills with ability to prioritize key tasks
  • Excellent written and verbal communication skills for documentation and correspondence
  • Proficient with computer systems and MS Office suite (Word, Excel & PowerPoint)

References Available

Available upon request

Timeline

Volunteer Coordinator

Heart To Heart Hospice Of Greater Houston
05.2023 - Current

CARE COORDINATOR

Carenet Healthcare
02.2022 - 01.2023

ADMINISTRATIVE ASSISTANCE

Safe Place Counseling And Consulting PLLC
03.2019 - 02.2022

OUTPATIENT REHAB TECH OFFICE ASSISTANT

Baton Rouge Rehabilitation Hospital
02.2015 - 03.2019

Medical Assistant Certificate -

Fortis College

General Studies High School Diploma -

Capital Senior High

Similar Profiles

CREATE PROFILE
Ebony Hayes