Ebony Haywood
Rocky Mount,NC
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Chipotle crew member
Chipotle
Greensboro, NC
06.2023 - Current
- Accurate order recording and cash register management
- Adherence to food preparation and safety protocols
- Maintaining cleanliness of the workstation during slow periods
- Preservation of original recipes to ensure consistent quality
- Prompt service delivery for enhanced guest satisfaction
- Maintenance of high productivity and quality standards in operations.
Residence relation advisor
University of North Carolina
Greensboro, NC
02.2023 - 06.2023
- Handle inbound and make outbound calls to assist customers as needed.
- Addressing inquiries and issues regarding housing or services provided by UNCG.
- Maintained strong call control and quickly worked through scripts to address problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assistant Manager
Family Dollar
Rocky Mount, NC
12.2021 - 12.2022
- Coordinate daily customer service operations, Communicate with clients and evaluate their needs
- Assess employee performance to identify hiring and training needs
- Analyze consumer behavior and adjust product positioning
- Make sure all employees adhere to company’s policies and guidelines
- Conduct regular audits to ensure the store is functionable and presentable.
To-Go Specialist
East Coast Wings & Grill
Greensboro, NC
02.2021 - 01.2022
- Received payments, returned accurate change and closed checks in POS system.
- Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
Front of House Staff
Chick-fil-A
Roanoke Rapids, NC
01.2019 - 12.2020
- As a member of the Front counter hospitality crew, I am responsible for welcoming customers into the establishment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Education
Bachelor's degree - Biology
University of North Carolina
05.2024
Associate in Science (AS) - Science
Halifax Community College
05.2020
Associate degree - Arts
Nash Community College
03.2020
Skills
- Complaint resolution
- Personal Assistant
- Manager Experience
- Team management
- Money management
- Customer Engagement
- Workplace Efficiency
- Telephone Etiquette
- Data accuracy
- Data transcription
Timeline
Chipotle crew member
Chipotle
06.2023 - Current
Residence relation advisor
University of North Carolina
02.2023 - 06.2023
Assistant Manager
Family Dollar
12.2021 - 12.2022
To-Go Specialist
East Coast Wings & Grill
02.2021 - 01.2022
Front of House Staff
Chick-fil-A
01.2019 - 12.2020
Bachelor's degree - Biology
University of North Carolina
Associate in Science (AS) - Science
Halifax Community College
Associate degree - Arts
Nash Community College
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