Ebony Herrod
Grayslake,IL
Summary
Compassionate Patient Care Technician skilled in healthcare administration and patient support. Expertise in scheduling, patient coordination, and daily task management, with a focus on multitasking and attention to detail. Maintains calm and organized environments in fast-paced healthcare settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical assistant
The Woods Women's group
Park City, United States
09.2024 - 01.2025
- Coordinated patient registration and scheduling to streamline office workflows and enhance patient flow.
- Managed electronic health records, ensuring accurate documentation to support patient care initiatives.
- Processed insurance claims and handled billing inquiries, enhancing revenue cycle management.
- Adhered to HIPAA regulations, maintaining confidentiality and compliance in all administrative tasks.
- Assisted in implementing infection control protocols to maintain a safe and hygienic healthcare environment.
Certified Nursing Assistant
Vista Medical Center
Waukegan, United States
04.2021 - 06.2023
- Provided compassionate patient care, prioritizing comfort and hygiene compliance.
- Coordinated with healthcare teams to enhance patient outcomes and improve operational workflows.
- Maintained accurate electronic health records and ensured compliance with HIPAA regulations.
- Supported patient mobility and daily living activities, contributing to improved quality of life.
- Conducted routine health assessments, documenting vital signs and reporting changes to nursing staff.
Direct Support Professional
Seymour Terrace
North Chicago, United States
05.2017 - 03.2021
- Delivered direct care and support to individuals with developmental disabilities, improving quality of life through tailored assistance.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Conducted regular health and safety assessments to monitor patient well-being and address concerns.
- Enabled effective communication among patients, families, and healthcare providers, ensuring seamless continuity of care.
- Maintained accurate and confidential patient records, ensuring compliance with HIPAA regulations.
Education
Bachelor of science - Healthcare Administration
Purdue Global University
West Lafeyette, IN06-2026
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL06-2024
Skills
- EMR and EHR systems
- Patient care documentation
- Charting documentation
- Billing coding
- ICD-10 knowledge
- HIPAA compliance
- Patient registration skills
- Medical terminology expertise
- Microsoft Office Suite
- Time management abilities
- Team collaboration
- Effective communication
- Attention to detail
- Telehealth communication
Certification
Certified Nursing Assistant, Kenosha, WI, 09/01/19, 12/31/19, Completed classroom and clinical training in patient care, vital signs monitoring, infection control, and HIPAA compliance. Practiced hands-on skills including bathing, feeding, grooming, mobility assistance, and safe patient transfers. Provided direct patient care during clinical rotation under supervision of licensed nurses.
Timeline
Medical assistant
The Woods Women's group
09.2024 - 01.2025
Certified Nursing Assistant
Vista Medical Center
04.2021 - 06.2023
Direct Support Professional
Seymour Terrace
05.2017 - 03.2021
Bachelor of science - Healthcare Administration
Purdue Global University
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy