Ebony Hickman
Washington,DC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Vending Manager
Restaurant Associates
Washington, D.C
05.2022 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Cashier/Hostess
Restaurant Associates
Washington, D.C
10.2017 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked flexible schedule and extra shifts to meet business needs.
Operations Supervisor
Marlow Theatres
Temple Hills, MD
06.2014 - 10.2017
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Trained new employees on proper protocols and customer service standards.
Reading Coach
UPO
Washington, DC
08.2014 - 08.2016
- Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associates in Social Work - Social Work
University of The District of Columbia
Washington, DC06.2009
High School Diploma -
Ballou High School
Washington, DC06.2007
Skills
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Sales Goals
Timeline
Vending Manager
Restaurant Associates
05.2022 - Current
Cashier/Hostess
Restaurant Associates
10.2017 - 05.2022
Reading Coach
UPO
08.2014 - 08.2016
Operations Supervisor
Marlow Theatres
06.2014 - 10.2017
Associates in Social Work - Social Work
University of The District of Columbia
High School Diploma -
Ballou High School
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