EBONY HODGES
Virginia Beach,VA
Summary
Human & Social Service graduate passionate about implementing my academic training and customer service experience to build rapport with clients for positive outcomes. Prepared to implement case management strategies, uphold confidentiality, and support the organizational mission. Dedicated to utilizing new approaches for effective care planning. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
12
12
years of professional experience
Work History
Activity Center Assistant Leader
City Of Virginia Beach Parks And Recreation
Virginia Beach , Virginia
2024.03 - Current
- Provided support to teachers and staff by answering phones, taking messages, and responding to inquiries.
- Helped maintain a safe environment within the center by monitoring hallways during class times.
- Ensured all classrooms were properly equipped with necessary educational materials before classes began each day.
- Provided administrative support to the center director when needed.
- Developing and providing activities for an activity center, such as games, arts and crafts, music, and other recreational activities.
- Leading activities for a variety of age groups, including special events and trips.
- Monitoring participants' safety, ensuring safety protocols are followed, and ensuring supplies and equipment are in working order.
- Encouraging active participation, good sportsmanship, and positive interaction.
- Assisted in the smooth and efficient process of checking guests in and out.
- Running a clean, friendly, and well-maintained facility.
National HIV Behavioral Surveillance Study Field Interviewer
LGBT Life Center
Norfolk , VA
2023.04 - 2023.12
- CDC funded data collection for the National HIV Behavioral Surveillance Study
- Data Collection by surveying participants with high risk behaviors
- Knowledge and Screening participants for eligibility of NHBS
- HIV testing and post-test counseling
- Harm reduction education, health care, and social service linkages
- Working with multicultural backgrounds and diverse socio-economic demographics
- Organization of materials and staging multiple field sites within the community that are conducted within CDC standards.
Annual Enrollment Specialist
Conduent
Chesapeake , VA
2022.09 - 2023.03
- Enroll & Assist Associates with enrolling for Medical Benefits
- Answer phone calls & transfer calls
- Provided great Customer Service
- Meet daily and weekly STATs
- Maintained a professional and friendly demeanor under pressure
- Outstanding Communication Skills
- Ability to stay calm under pressure and high call demands.
Administrative Assistant
Silver Care LLC
Norfolk , VA
2022.03 - 2022.07
- Greeting Visitor's at reception front desk
- Preparing
- Organizing and storing information in paper and digital form
- Dealing with queries on the phone and by email
- Managing diaries, scheduling meetings and booking rooms
- Arranging travel and accommodation
- Arranging post and deliveries
- Filing employee folders
- Hosting orientations for new employees
- Scheduling weekend shifts for on call employees.
Front Desk Receptionist
Surfbreak Oceanfront Hotel
Virginia Beach , VA
2021.03 - 2022.03
- Welcome and greet guests in a friendly manner
- Confirm and schedule guest reservations and uphold personal identification information
- Foster a positive guest experience by anticipating guest needs with a professionalism
- Verify guest payment method and identification utilizing the reservation system
- Answer inbound calls and direct them utilizing a multi-line phone system
- Obtain guest signatures and additional intake information at the time of check in
- Inform guests of amenities, services, and hotel rates.
Lead Play Attendant
Sensoryabled Kids LLC
Virginia Beach , VA
2016.08 - 2020.02
- Responsible for opening and closing procedures ensuring all entrances were secure
- Collected signed safety waivers from parents to maintain compliance
- Submitted relevant documentation in accordance with company policy
- Fostered the development of young children by playing with and reading to them
- Created a safe environment for children and adjusted for any special needs
- Followed and upheld cleanliness standards by ensuring all surfaces were sanitized
- Hosted private parties and parents' night out events.
Retail Associate
Burlington
Virginia Beach , VA
2012.07 - 2016.06
- Welcomed and engaged with customers as they entered the store
- Assessed customer needs and provided suggestions to any questions or concerns
- Managed cash register and processed payments utilizing point of sale system
- Exceeded sales goals assigned by the organization
- Utilized upselling techniques to increase overall store sales.
Education
Associate of Applied Science -
Bryant & Stratton College
Virginia Beach, VA2021-06
High School Diploma in Business Academics -
First Colonial High School
Virginia Beach, VA06.2008
Skills
- Strong communication skills
- Active listening skills
- Outstanding customer service
- Experienced in scheduling and follow up
- Ability to multitask and work under pressure
- Knowledgeable in case management
Coursework
- Counseling & Case Management
- Cultural Competence in Human Services
- Theory, Assessment & Interventions of Addiction
- Crisis Intervention
- Family Theory & Services
- Abnormal Psychology
Timeline
Activity Center Assistant Leader
City Of Virginia Beach Parks And Recreation
2024.03 - Current
National HIV Behavioral Surveillance Study Field Interviewer
LGBT Life Center
2023.04 - 2023.12
Annual Enrollment Specialist
Conduent
2022.09 - 2023.03
Administrative Assistant
Silver Care LLC
2022.03 - 2022.07
Front Desk Receptionist
Surfbreak Oceanfront Hotel
2021.03 - 2022.03
Lead Play Attendant
Sensoryabled Kids LLC
2016.08 - 2020.02
Retail Associate
Burlington
2012.07 - 2016.06
Associate of Applied Science -
Bryant & Stratton College
High School Diploma in Business Academics -
First Colonial High School
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