Volunteering/Community Involvement/Elderly Support
Hi, I’m
Ebony Hooker
Stockbridge,GA
Summary
Excelled in multitasking and organization, enhancing business processes through exemplary time management, strong communication, interpersonal skills and customer service. Proven track record in improving client satisfaction and retention, demonstrating ability to handle sensitive information with discretion, integrity, a strong work ethic and attention to detail.
Overview
19
years of professional experience
1
Language
Work History
Angels Wellness Therapeutic Group
Remote Personal Assistant
04.2023 - Current
Job overview
- Maintains appropriate filing of personal and professional documentation.
- Oversees personal and professional calendars and coordinated appointments for future events.
- Answers phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responds to emails and other correspondence to facilitate communication and enhance business processes.
- Provide general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Proven ability to learn quickly and adapt to new situations.
Accommodating Solutions
Personal Concierge
08.2012 - Current
Job overview
- Improves work-life balance for busy professionals by handling personal errands such as dry cleaning, gift purchasing, and event coordination.
- Maintains client confidentiality through discretion in dealing with sensitive information and adhering to privacy policies.
- Assists elderly or disabled clients with essential tasks like medication management or doctor's appointment scheduling and transportation to improve their quality of life.
- Provides support during relocation processes by coordinating moving logistics, packing belongings safely, and setting up new homes efficiently.
- Efficiently manages clients' schedules and ensured timely completion of tasks to reduce stress and increase productivity.
- Serves as a reliable point of contact for clients'' family members, friends, or colleagues, ensuring efficient communication and coordination between parties.
- Contribute to a positive client experience by promptly addressing concerns or requests and providing swift solutions.
- Developes strong rapport with clients through effective communication and a keen understanding of their needs and preferences.
- Streamlines daily routines for clients by managing household chores, grocery shopping, and childcare arrangements.
- Maintains a high level of professionalism and discretion when dealing with guests.
- Remedies issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Adaptes quickly to changing client needs and preferences, demonstrating flexibility and versatility in service offerings.
- Oversees personal and professional calendars and coordinated appointments for future events.
- Maintains confidentiality and discretion while handling sensitive information relevant to company operations.
Restaurant Depot
Front-End Manager, Cash Room Manager
10.2005 - 02.2009
Job overview
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Promoted from cashier to front end manager within one month, demonstrating rapid growth in leadership abilities and operational knowledge.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
Education
Talladega CollegeTalladega
No Degree from Business Administration``
Atlanta Job CorpAtlanta
from Business Clerical
05.1992
S.H. Archer High School Atlanta, GA
High School Diploma
06.1989
University Overview
- Extracurricular Activities: Band and Event Announcer
- DECA Member, President
- Toastmasters
- Debate Club
- Hosea Feed The Homeless Volunteer 1986-
- Elected to Parliamentarian for Student Government Association in 1986-1989
- Elected to Class President in 1986-1989
- S.H. Archer High School Fashion Merchandising Magnet Program Enrollee
Skills
Time Management
Multitasking and Organization
Model Worthy Customer Service, Customer Retention
Strong Communication Skills
Attention to Detail
Strong Work Ethic
Staff Motivator
Self Starter
Works Well Independently
Team Player
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Girls Scouts of Greater Atlanta
Work Preference
Work Type
Contract WorkPart TimeFull TimeWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursPersonal development programsWork from home optionCompany CulturePaid time offTeam Building / Company RetreatsCareer advancementPaid sick leaveHealthcare benefits4-day work weekInterests
Learning about different cultures/food
Journaling
Thrifting
Building and maintaining relationships
Timeline
Remote Personal Assistant
Angels Wellness Therapeutic Group
04.2023 - Current
Personal Concierge
Accommodating Solutions
08.2012 - Current
Front-End Manager, Cash Room Manager
Restaurant Depot
10.2005 - 02.2009
Talladega College
No Degree from Business Administration``
Atlanta Job Corp
from Business Clerical
S.H. Archer High School
High School Diploma
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