Summary
Overview
Work History
Education
Skills
Business References
Timeline
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Shalisa Stanmore

Longview

Summary

I attended Kilgore College in Longview in the Business Computer Office Management program. I achieved my Associates Degree in Applied Science.

"Dependable with excellent customer service skills and a great attitude." is how my former boss would describe me.

I have a basic understanding of medical terminology, very familiar with Microsoft Office and Adobe, I maintain a clean and neat workspace. I ensure duties are fulfilled withing a timely manner.

I’m currently enrolled in Panola College and working towards becoming an IT Technician.

Overview

9
9
years of professional experience

Work History

Cashier

HomeGoods
07.2024 - Current
  • I assist customers with checking out in a timely manner as well as offering assistance to those in need.
  • Unload boxes in the back from the truck
  • Inform customers about our rewards credit card and process the applications to boost sales.
  • I manage time efficiently in order to complete all tasks within deadlines all while paying attention to detail in all assignments
  • I am very self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Personal Shopper/Driver

Instacart
04.2019 - Current
  • I shop and deliver groceries in a timely manner ensuring that I am meeting the expectation of the customer as well as the company.
  • One of the main parts of the job is to Interact with the customer through chat through the app ensuring they are satisfied with all changes such as quantities, additions or replacements.

Lead Associate

MCI
10.2021 - 08.2023
  • Provided assistance to my team, answering any questions my agents have and making sure that they succeed in their role with the company.
  • Completion of Qevals ensuring my agents are following the right procedures
  • Assisted with calls and chats avoiding high que numbers
  • Implemented innovative solutions to overcome project challenges, maintaining timelines without compromising quality.

Cashier

Super 1 Foods
03.2017 - 07.2019
  • Achieved daily goals in a timely manner
  • Maintained communication with fellow co-workers to get the job done
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Facilitated a positive shopping experience, greeted customers warmly upon entry.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Representative

Convergys
10.2015 - 01.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

AAS Degree - Business Computer Office Management

Kilgore College
Longview, TX
05.2021

diploma -

Longview High School
Longview, TX
05.2014

Skills

  • Interacting with customers
  • Using multi-line phones
  • Working on computers
  • Customer assistance
  • Time management skills
  • Cash handling
  • Reliability and punctuality
  • Professionalism and courtesy
  • Payment processing
  • Conflict resolution

Business References

  • Mrs. Traci Thompson, tthompson@kilgore.edu, (903)236-2007, Program Leader, Kilgore College, 300 South High St., Longview, TX, 75601
  • Mr. Thomas Knighton, tlknighton2@gmail.com, (903)753-0221, Funeral Home Director, Citizen Funeral Home, 117 Harrison St., Longview, TX, 75601

Timeline

Cashier

HomeGoods
07.2024 - Current

Lead Associate

MCI
10.2021 - 08.2023

Personal Shopper/Driver

Instacart
04.2019 - Current

Cashier

Super 1 Foods
03.2017 - 07.2019

Customer Service Representative

Convergys
10.2015 - 01.2016

diploma -

Longview High School

AAS Degree - Business Computer Office Management

Kilgore College

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Shalisa Stanmore