Ebony Howell

Contacting taxpayers via telephone to notify them of outstanding balances or required actions.

Analyzing financial information submitted by taxpayers to determine ability to pay.

Updating and reconciling accounts ensuring correct posting of payments,credits, and refunds.

Responding to taxpayer correspondence and phone calls about account status,balance, and resolution options

• Conducted community surveys to gather insights on local needs and preferences.
• Analyzed qualitative data to identify trends and inform project development.
• Collaborated with stakeholders to design and implement research initiatives.
• Developed comprehensive reports summarizing research findings for stakeholder presentations.

• Managed customer inquiries and service requests through various communication channels.
• Coordinated scheduling of service appointments to optimize technician productivity.
• Developed and maintained detailed customer records in CRM system to enhance service quality.
• Trained new representatives on operational protocols and effective customer interaction techniques.