Summary
Overview
Work History
Education
Skills
Certifications and Trainings
Timeline
Generic

Ebony Hughes

Fairfield,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

VMT/CNA

NorthBay Medical Center
Fairfield, CA
06.2019 - Current
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Works with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Collaborates with vendors to locate replacement components and resolve advanced problems.
  • Maintains servers and systems to keep networks fully operational during peak periods.
  • Monitors patients on new software, providing communication with Nurses and other Healthcare professionals throughout our two hospitals..
  • Assists with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivers individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Provides care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Patient Care Technician

Nursearch
Napa, CA
01.2019 - 02.2022
  • Warmly greeted patients and visitors and made each feel welcome.
  • Provided physical support to patients through diverse types of mobility assistance.
  • Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Provided transportation services for 20 patients in hospital environment using appropriate equipment

Sales Manager

Shooting Stars Porduction
San Francisco, CA
02.2016 - 03.2019
  • Managed team of 10+ employees, overseeing hiring, training, and professional growth of employees.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with management to achieve full days work, making sure days go smoothly
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows..

Behavior Technician

University Retirement Community
Davis, CA
06.2018 - 02.2019
  • Worked as part of collaborative team to address changing needs of Loved ones and families.
  • Collects and researches data; uses intuition and experience to complement data.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Treated clients and families with respect and dignity.
  • Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over 5 students

Problem Management Analyst

Amazon
Vacaville, CA
09.2017 - 07.2018
  • Reviewed internal systems and organized training plans to address areas in need of improvement..
  • Evaluated current processes to develop improvement plans.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Maintained clean and orderly work areas by organizing and implementing well balanced work area.
  • Trained new personnel regarding company operations, policies and services..
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Home Health Aide

On My Own Independent Living Services
Napa, CA
04.2017 - 09.2017
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Administered prescribed medications under direction of physician.
  • Delivered top-notch care for Adults with developmental disabilities, acquired illnesses or injuries.
  • Transported clients for medical and personal outings.
  • Constructed cognitively stimulating activities.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.

Photography Sales Specialist

Mom365 Newborn Photography
Fairfield, CA
09.2016 - 04.2017
  • Resolved issues efficiently and enhanced customer satisfaction ratings.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Researched image libraries to locate appropriate photographs for stock use.
  • Retouched skin blemishes and tattoos and removed unwanted images from objects with Skylum Luminar and DxO PhotoLab 4.
  • Selected and set up appropriate props, backdrops and lighting.
  • Edited, toned, captioned and uploaded photographs for publication.
  • Tracked inventory for photo products and equipment.

Sales Manager

Windsor Fashions
Fairfield, CA
02.2015 - 09.2016
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Grew retail sales volume in assigned territory 10% through strategic budgeting and product promotion.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Organized promotional events and interacted with community to increase sales volume.

Customer Service Cashier

Safeway
Fairfield, CA
07.2014 - 09.2016
  • Learned duties for various positions and provided backup at key times.
  • Completed file maintenance log for price discrepancies.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Enabled customers to feel welcomed and Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Education

Some College (No Degree) -

Solano Community College
Fairfield, CA

No Degree - EMR

Napa Valley College
Napa, CA

CNA -

Fairfield-Suisun Adult School
Fairfield, CA
04.2018

Skills

  • Computer Skills
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Data Management
  • Teamwork and Collaboration
  • Good Telephone Etiquette
  • Multitasking Abilities
  • Interpersonal Communication
  • Flexible and Adaptable
  • Decision Making
  • Social Networking
  • Talent Assessment
  • Client Relationship Management
  • Customer Support

Certifications and Trainings

  • CNA (Certified Nursing Assisatnt) / California Deparment of Public Health 5/2018 - 1/2023
  • HCA (Home Care Aid) / California Deparment of Social Services 2/2018 -2/2023
  • BLS (Basic Life Support) / American Heart Assosication 7/2021 - 7/2023
  • Peer Breastfeeding Councilor / A More Ecellent Way 2/2021


Trainings

  • Video Monitor Technician
  • Memory Care
  • Registered Behavior Technician
  • Microsoft Word
  • Powerpoint
  • Management





Timeline

VMT/CNA

NorthBay Medical Center
06.2019 - Current

Patient Care Technician

Nursearch
01.2019 - 02.2022

Behavior Technician

University Retirement Community
06.2018 - 02.2019

Problem Management Analyst

Amazon
09.2017 - 07.2018

Home Health Aide

On My Own Independent Living Services
04.2017 - 09.2017

Photography Sales Specialist

Mom365 Newborn Photography
09.2016 - 04.2017

Sales Manager

Shooting Stars Porduction
02.2016 - 03.2019

Sales Manager

Windsor Fashions
02.2015 - 09.2016

Customer Service Cashier

Safeway
07.2014 - 09.2016

Some College (No Degree) -

Solano Community College

No Degree - EMR

Napa Valley College

CNA -

Fairfield-Suisun Adult School

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Ebony Hughes