Ebony Hunter
Spartanburg,SC
Summary
Polished, Professional Collections Specialist Rep Offering: Collection skills in busy call center environments. Advance understanding of operating a multi-line phone system. Knowledge of FDCPA HIPPA rules and regulations. Advance knowledge of Microsoft Word, Excel, Power Point, Outlook as well as 60WPM. Skip Tracing Skills such as Accurint, First Data, Internet, Lexis Nexis, TLO, StarNet, Tele check systems An unwavering commitment to customer service, with the ability to build protective relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills—listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Professional coordinator with experience in managing student accounts and ensuring accuracy in financial records. Strong focus on team collaboration and achieving measurable results. Reliable, adaptable, and skilled in problem-solving, customer service, and communication. Prepared to make significant impact by effectively supporting student needs and institutional goals.
Overview
17
17
years of professional experience
Work History
Student Accounts Coordinator
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
03.2023 - Current
- Receive Inbound/Outbound calls from students regarding past due student loan balances.
- Negotiate payment plans and alternative repayment schedules based on student financial situation.
- Process payments, manage accounts receivable and oversee collections process.
- Act as a liaison between creditors and students to facilitate payments and resolve disputes.
- Maintain accurate student records, updating payment history and personal information.
- Utilize skip tracing techniques and various databases to locate students.
- Comply with relevant debt collection laws and regulations.
Collection Representative
FISERV DATA
01.2018 - 02.2023
- Responsible for the collection, via manual dialing, of unpaid consumer debt or 3rd party merchant receivables in a call center environment.
- Collected accounts in compliance with applicable regulations and internal performance standards to achieve a pre-set goal objective.
- Researched and solved customers’ questions and disputes relating to consumers accounts.
- Answered inbound calls from debtors and initiated outbound calls to negotiate and follow up on payment arrangements.
- Exceeded 100% of monthly merit goals each month.
Collection Representative
ARC MANAGEMENT GROUP
02.2016 - 12.2018
- Responsible for the collection, via manual dialing, of unpaid consumer debt or 3rd party merchant receivables in a call center environment.
- Collected accounts in compliance with HIPPA regulations and internal performance standards to achieve a pre-set goal objective.
- Researched and solved consumer questions and disputes relating to consumers accounts.
- Contact insurance companies to check eligibility and confirm claim status to ensure timely payment.
- Answered inbound calls from debtors and initiate outbound calls to negotiate and follow-up on payment arrangements.
Customer Service Professional
FREDERICK J HANNA & ASSOCIATES
08.2014 - 01.2016
- Performed negotiation for all settlement offers on judgement accounts as per company guidelines.
- Monitored financial information and credit reports for delinquent accounts.
- Coordinated with customers to resolve all collection issues.
- Answered inbound calls from debtors and initiate outbound calls to negotiate and follow up on payment arrangements.
Collection Representative
WEST ASSET MANAGEMENT
04.2012 - 06.2014
- Responsible for contacting delinquent consumers regarding federal student loans by assisting in resolving their delinquency problems by negotiating payment arrangements.
- Prepared and sent correspondence, skip-tracing, updating account records to correct any inaccuracies disputes.
- Answered inbound calls from debtors and initiate outbound calls to negotiate and follow-up on payment arrangements.
Collection Representative
NCO FINANCIAL SYSTEMS
03.2008 - 02.2012
- Performed negotiation for all settlement offers on accounts as per company guidelines.
- Monitored financial information and credit reports for delinquent accounts.
- Coordinated with customers to resolve all collection issues.
- Answered inbound calls from debtors and initiate outbound calls to negotiate and follow up on payment arrangements.
Education
DeVry University
01.2016
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ITT Tech University
01.2020
Skills
- Goal oriented
- Strong organization
- Cross-functional teamwork
- Analytical mindset
- Financial acumen
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Debt settlement
Timeline
Student Accounts Coordinator
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
03.2023 - Current
Collection Representative
FISERV DATA
01.2018 - 02.2023
Collection Representative
ARC MANAGEMENT GROUP
02.2016 - 12.2018
Customer Service Professional
FREDERICK J HANNA & ASSOCIATES
08.2014 - 01.2016
Collection Representative
WEST ASSET MANAGEMENT
04.2012 - 06.2014
Collection Representative
NCO FINANCIAL SYSTEMS
03.2008 - 02.2012
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ITT Tech University
DeVry University
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