EBONY IDEMUDIA
Smyrna,GA
Summary
To apply my customer service, administrative, analytical, legal, franchising, corporate and Criminal Justice knowledge/experience to a position that suits your needs.
Overview
11
11
years of professional experience
Work History
COMPLIANCE SPECIALIST
EDIBLE ARRANGEMENTS
02.2024 - Current
- Manage the document collection process for transferring stores between Franchise owners
- Ensure all franchise documents are compliant, executed, and stored accurately
- Facilitate contract renewal discussions and amendments, ensuring alignment with business objectives
- Maintain accurate and up-to-date digital and hard-copy records of all franchise contracts and related documents
- Lead as a liaison between franchise seller, and the buyer in collaboration with legal and development teams to negotiate and finalize franchise agreements through the transfer process
- Proactively focus on conflict resolution in effort to resolve disputes or drawn-out negotiations between parties
- Serve as the primary point of contact for franchisees regarding transferring of contracts from initial transfer request, to transfer completion
- Foster positive and collaborative relationships with franchise partners
- Escalate complex issues to senior management or legal teams as needed.
FRANCHISE ADMINISTRATOR
INSPIRE BRANDS
12.2021 - Current
- Understand all aspects of the brands franchise related agreements and Franchise Disclosure Document (“FDD”)
- Monitor development agreements for site packages, new store openings and remodel due dates
- Manage and evaluate the successor license renewal application process submitted by franchisee to determine if franchisee is eligible for renewal
- Provide guidance to franchisees, franchise operations and development teams related to applicable successor policy and available options
- Issue policy and related documentation to prospective parties
- Administratively manage franchisee to franchisee transaction, providing all required documents for approval, i.e
- Background checks, financial statements, purchase agreement, and applications
- Review master development commitment schedule and franchising activity developed by development tracking manager and evaluate if all activity and amendments have been recorded accurately.
LEGAL ADMINISTRATOR
BELFOR FRANCHISE GROUP
05.2018 - 12.2021
- Provide Franchise development support
- Manage resale program and all transactions related to resales/transfers
- Manage territory expansions & renewals
- Create addendums to existing agreements
- Maintain current system standards
- Assisting with the annual Franchise Disclosure Document Filings
- Presenting at training sessions & “Meet the Team” Day sessions
- Backup legal administrator as needed
- Annual convention support
- Coordinating special projects.
MARKET ANALYST
DOMINO’S PIZZA
08.2016 - 05.2018
- Develop market-specific plans to sell a market-wide opportunity to multiple franchisees
- Key information would include: new build count/availability, key demographic information, new build sales projections, competitive sales performance and store count, relative market share, required investment, and ROI
- Develop franchise-specific plans to illustrate building opportunities to a specific franchisee including a territory-specific new build count and acquisition opportunities
- Provide analytical decision support to corporate staff and franchisees to optimize store portfolio including identification of new store opportunities, relocation opportunities, and reimage opportunities
- Maintain and update key information related to store territories
- Assist key DPZ personnel and franchisees in the development and refinement of franchisee-specific plans associated with a required reimage program
- Help the team understand which stores should be reimaged, which stores should be relocated, and which stores should be split.
FRANCHISE LEGAL ADMINISTRATOR
DOMINO’S PIZZA
08.2014 - 08.2016
- Administer the Franchise Application and Contract Process for the Southern US Region for the following franchise events: builds, refranchises, franchise to franchise store sales, special venues, development areas, and outside investors
- Accountable for ensuring compliance with the Federal Trade Commission Disclosure Laws for the Franchise Disclosure Document and Franchise Agreements
- Maintain Franchise Legal System database relative to the franchise application process
- Act as primary liaison between Franchisees and DPLLC Entities
- Conduct extensive communications with Franchisee Candidates and Franchisees throughout the process to educate them on the process, policies and procedures and to follow-up on outstanding information and documentation
- Train and communicate DPLLC’s franchising policies and procedures to DPLLC Team Members and prospective franchise candidates (i.e
- Franchise Development Program and Area/Development Leader training)
- Collaborate with the Development Department on store growth projects.
ADMINISTRATIVE ASSISTANT
DOMINO’S PIZZA
06.2013 - 08.2014
- Assist National Security Director with special projects within the Safety and Loss Prevention Department
- Maintain awareness of key priorities, objectives, and commitments
- Coordinate calendar, meeting, conference calls, and travel arrangements as necessary for the Director
- Continual updating/training of new Safety Hotline agents
- Forwarding/following up with Franchisee organizations, in regards to, daily safety incidents.
Education
CRIMINAL JUSTICE -
FERRIS STATE UNIVERSITY
ASSOCIATES OF APPLIED SCIENCE DEGREE, CRIMINAL JUSTICE -
SCHOOLCRAFT COLLEGE
05.2012
Skills
- I have worked in customer service for more than 20 years, developing a reputation for problem-solving, superior customer relations skills, and thriving in a fast-paced environment Coupled with my experience in the Corporate/Franchising Legal field, I am an analytical thinker and trained to be discreet when it comes to confidential legal information
Websites
Awards
- Inspire Brands Ignite Award – July 2022
- “OH YES WE DID” Award- Domino’s Pizza (2011)
- “5 Star Quality Recognition” Award-Domino’s Pizza (Nov. 2011, Jan. 2012, Feb. 2012)
- OneCall “Winning Through Teamwork” Award- Domino’s Pizza (2011)
- “OH YES WE DID” Award- Domino’s Pizza (2012)
References
UPON REQUEST
Timeline
COMPLIANCE SPECIALIST
EDIBLE ARRANGEMENTS
02.2024 - Current
FRANCHISE ADMINISTRATOR
INSPIRE BRANDS
12.2021 - Current
LEGAL ADMINISTRATOR
BELFOR FRANCHISE GROUP
05.2018 - 12.2021
MARKET ANALYST
DOMINO’S PIZZA
08.2016 - 05.2018
FRANCHISE LEGAL ADMINISTRATOR
DOMINO’S PIZZA
08.2014 - 08.2016
ADMINISTRATIVE ASSISTANT
DOMINO’S PIZZA
06.2013 - 08.2014
CRIMINAL JUSTICE -
FERRIS STATE UNIVERSITY
ASSOCIATES OF APPLIED SCIENCE DEGREE, CRIMINAL JUSTICE -
SCHOOLCRAFT COLLEGE
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