Ebony James
Silver Spring,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Patient Coordinator
Aurotech
12.2021 - 07.2022
- Used CHCS to maintain electronic patient files, established rapport with patients and external partners, reviewed patient care steps, telephoned and interviewed patients, scheduled appointments, updated interactions with patients in database, compiled statistical data report, gathered demographic data, prioritized beneficiary appointments
Assistant Manager
Reagan Medical Center
12.2016 - 05.2020
- Documented patient medical information, organized paperwork, adhered to HIPAA guidelines, improved timely payment of bills, responded to correspondence from insurance companies
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Assistant Camp Director
Camp Holiday Hearts
06.2009 - 09.2015
- Worked closely with camp director, evaluated employee performance, oversaw purchasing and organization of facility inventory, received budget details and managed expenses, created and updated records and files
- Hired, disciplined and managed [Number] camp staff members
- Managed camp operations for [Type] facility serving over [Number] campers each day
Administrative Assistant
Decora, Inc
04.2012 - 03.2014
- Provided logistical support for programs, meetings, and events, distributed incoming and prepared outgoing mail, managed office inventory, executed record filing system, processed invoices and expenses, assisted with special projects
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
Leasing Coordinator
Execusource Staffing
04.2004 - 01.2008
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Greeted clients, showed apartments, and prepared leases.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
- Collected rent and tracked resident payments and information in computer system
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Collected monthly rent payments and other fees, always properly recording, and processing money
Education
High School Diploma -
Adult Learning Center
Waldorf, MD01.2012
No Degree - Medical Assisting
Javelin Tech
Tucker, GA06.2008
Skills
- Microsoft Office Suite
- Google Suite
- Intuit Quick-books
- E-clinical Works
- CHCS
- Administrative
- Project Planning
- Budgeting
- Recordkeeping
- Data entry
- Inventory
- Quality assurance
- Medical Assisting
- Medical billing and coding
- Appointment scheduling
- Patient privacy
- Administrative Supervision
- Appointment Scheduling
- Insurance Verification
- New Hire Training
- Patient Care Coordination
- Insurance Practices
- Office Administration
- HIPAA Compliance
- Customer Service
- Case Management
- Medical Terminology
- Attention to Detail
- Proficient in MS-WORD EXCEL POWERPOINT
- Scheduling
Clearance
PUBLIC TRUST SECURITY CLEARANCE
Timeline
Patient Coordinator
Aurotech
12.2021 - 07.2022
Assistant Manager
Reagan Medical Center
12.2016 - 05.2020
Administrative Assistant
Decora, Inc
04.2012 - 03.2014
Assistant Camp Director
Camp Holiday Hearts
06.2009 - 09.2015
Leasing Coordinator
Execusource Staffing
04.2004 - 01.2008
High School Diploma -
Adult Learning Center
No Degree - Medical Assisting
Javelin Tech
Similar Profiles
George ShackelfordGeorge Shackelford
Medical Coordinator at AurotechMedical Coordinator at Aurotech
Alvin BeltranAlvin Beltran
Personal Banker at PNC BankPersonal Banker at PNC Bank
HABEN ATSBHAHABEN ATSBHA
Babysitter at Alem and Hana FamilyBabysitter at Alem and Hana Family
Lanita CallahanLanita Callahan
Classroom Teacher at Montgomery County Public SchoolsClassroom Teacher at Montgomery County Public Schools
Kimberly RivasKimberly Rivas
Universal Banker at M&T BankUniversal Banker at M&T Bank