EBONY JARMON

Responsible for assisting citizens with complaints and service request. Also establish and maintain effective working relationships with other employees and the public.

*thorough knowledge of the materials, methods and operations commonly used in various public service activities.

*occupational hazards and safety precautions necessary in working with power tools and automotive equipment;

*good knowledge of the trades and of effective automotive equipment operation and maintenance; some knowledge of general public works construction;

Work closely with supervisors to schedule work orders

*plan, organize and supervise the work of a group of semi-skilled and unskilled workers and equipment operators; then draft reports once task assignments are complete

• Ensure a safe, happy, and stimulating environment for children
• Manage and coordinate curricula with staff that complies with state and federal requirements
• Ensure that center facilities are safe for children and comply with laws and regulations
• Evaluate and purchase materials, equipment, and supplies
• Manage and support teaching staff and promote their professional development
• Interview, hire, and train new staff members, ensuring they meet all policies and legal requirements
• Complete ongoing training and courses to remain up to date on daycare standards and procedures
• Communicate and meet with parents regarding their children and the center's policies
• Manage and oversee the budget and accounts and ensure that the center remains profitable
• Develop and facilitate a marketing and communications plan

• General clerical duties
• Multiple phone lines
• Mail processing
• Greet patients
• Schedule appointments

• Answers inquiries by clarifying desired information, researching, locating, and providing information
• Resolves problems by clarifying issues, researching/exploring answers and applying alternative solutions when necessary
• Implementing those solutions and escalating unresolved issues
• Fulfilling requests made by clients and completing necessary transactions
• Selling additional services by recognizing opportunities to up-sell
• Learning and recalling products (old and new) and specifications
• Maintaining office equipment
• Continued refresher training and educational opportunities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services, and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company's customer management policies

• Developed programming and curriculum
• Supervise staff
• Manage daycare facility
• Set and maintained operational budget
• Attract prospective clients