Ebony JeJe
Washington,DC
Summary
Dedicated and experienced Community Support Worker seeking a supervisory position within a dynamic organization. Adept at fostering positive relationships within communities, coordinating support services, and implementing effective strategies to empower individuals. Eager to leverage leadership skills and passion for community advocacy to drive team success and enhance the quality of support provided to those in need.
Overview
20
20
years of professional experience
Work History
Community Support Worker
Life Enhancement Services
Washington, DC
12.2023 - Current
- Provide emotional support and companionship to individuals in need
- Assist clients with daily tasks such as meal preparation, medication reminders, and personal hygiene
- Advocate for clients' rights and access to resources within the community
- Coordinate and accompany clients to appointments, social outings, and other activities
- Collaborate with other healthcare professionals and community organizations to ensure holistic care for clients
- Monitor and report any changes in clients' behavior or health status to appropriate parties
- Maintain accurate records of client interactions, progress, and goals
- Provide crisis intervention and de-escalation support when necessary
- Stay informed about community resources and services available to clients
- Participate in ongoing training and professional development to enhance skills and knowledge.
Community Support Worker
IT Takes a Village
Washington, DC
06.2023 - Current
- Facilitate sessions with parents weekly using the Strengthening Family Coping Resources
- Develops a professional, therapeutic working relationship with clients
- Provide emotional support for individuals in need
- Do weekly check-ins with parents to address concerns and weekly declarations
- Facilitate mindfulness meditation sessions.
Professional Foster Care Parent
District of Columbia Child and Family Services
Washington, DC
05.2017 - 08.2021
- Participated in the children’s mental, physical, and dental health
- Communicated with social workers about daily activities, behaviors, and related issues
- In cases where reunification was the goal, developed a healthy dialogue with the foster children’s birth family and facilitated, when appropriate, other reunification activities
- Communicated and met with social workers, school officials, behaviorists, therapists, and court officials as needed to meet the needs of foster children in my care
- Provided parental supervision and guidance appropriate to the children
- Provided daily essentials that are required for the children’s health, comfort, and grooming
- Helped children cope with the anxiety of being away from the birth family and promoted the children’s self-esteem
- Nurtured the children’s individual needs and values
- Demonstrated structure through family activities
- Established clear expectations for, and limits on, behavior and provided appropriate discipline when necessary
- Provided or arranged for transportation to appointments and activities
- Worked with mental health professionals and other community resources both within and outside the home to ensure stability for the children
- Maintained children’s confidentiality
- Worked as a team in assessing the children’s strengths and needs in implementing the case plan
- Kept the department abreast of the children’s development and adjustments
- Attended case reviews and meetings as requested.
Director of After Care and Summer Camp Programs
Fairland Sports and Aquatics Complex
Laurel, MD
06.2017 - 09.2019
- Planned, organized, reviewed, and coordinated the activities and programs of a residential youth camp program
- Organized, communicated, evaluated weekly and monthly activities, including field trips
- Created and distributed informational newsletters and schedule of weekly activities
- Hired, trained, and supervised a team of 6 Site Coordinators and 20 employees
- Created tutoring program to meet the individual needs of students served
- Assisted with the design and implementation of educational concepts, programs, and curriculum subjects
- Coordinated with parents to assist with children grade improvement
- Kept inventory of food and supplies.
Universal Coordinator
Verizon Wireless
Hanover, MD
06.2004 - 05.2014
- Answering incoming calls to assist customers with account maintenance
- Up-selling products and services
- Investigating and resolving billing disputes
- Responding to requests from customers about Verizon products and services
- Troubleshooting customer equipment
- Creating payment plans for delinquent accounts
- New Hire Training
- Handling Director Escalations.
Education
Bachelor of Arts - Human Development
University District of Columbia
Washington, DC05-2017
ECMH Family Leadership: Practical training for Community Health Workers in Infant, Early Childhood and Family Mental Health -
Georgetown University
Skills
- Microsoft Office - Word, Excel, PowerPoint
- CPR and First Aid
- Community Outreach
- Disability Awareness
- Teamwork and Collaboration
- Staff Management
- Training and mentoring
- Parent Advocacy Advisor (Educare-Parkside
- Parent Cafe Virtual facilitator
- Strengthening Families Coping Resources facilitator
- Licensed DC Resource Parent
Timeline
Community Support Worker
Life Enhancement Services
12.2023 - Current
Community Support Worker
IT Takes a Village
06.2023 - Current
Director of After Care and Summer Camp Programs
Fairland Sports and Aquatics Complex
06.2017 - 09.2019
Professional Foster Care Parent
District of Columbia Child and Family Services
05.2017 - 08.2021
Universal Coordinator
Verizon Wireless
06.2004 - 05.2014
Bachelor of Arts - Human Development
University District of Columbia
ECMH Family Leadership: Practical training for Community Health Workers in Infant, Early Childhood and Family Mental Health -
Georgetown University
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