Ebony Jenkins
Summerville,SC
Summary
Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Charleston OBGYN
05.2022 - Current
- Greeted all patients and guests
- Took phone calls, took messages and directed visitors
- Returned calls to People
- Scheduled Appointments and reservations
- Resolved visitor and patient issues.
Call Center Representative
Tmoblie
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Attended telephone skills and program information training sessions to boost aptitude.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Assembly Line Worker
Green River
07.2020 - 01.2021
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Boxed, labeled, and transported items to support assembly operations.
- Completed durable assemblies and subassemblies with hand and power tools.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Conducted quality assurance inspections on finished components and identified issues.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated various machines used in production processes.
Cashier
Burger King
10.2018 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Summerville High School
Summerville, SC05.2018
Skills
- Front Desk
- Multi-line Phone Systems
- Phone Etiquette
- EMR Systems
- Patient Care
- Medical Scheduling
- Product Upselling
- Data Entry
- Complaint Resolution
- Account Updating
- Quality Assurance
- Customer Service
- Call Control
- Customer Relationship Management
- Customer Support
- Call Center Customer Service
- Appointment Scheduling
- Product Knowledge
- Verbal and Written Communication
- Performance Improvement
- Cash Handling
- Logging Call Information
- Problem-Solving Skills
- Positive Attitude
- Time Management
- Problem Solving
- Call Handling
- Multitasking
- Telephone Etiquette
- Conflict Resolution
- Effective Communication
- Order Processing
- Calm and Professional Under Pressure
- Retail Store Support
Websites
Certification
CPR Certification, 08/01/23, 08/01/25
Timeline
Receptionist
Charleston OBGYN
05.2022 - Current
Assembly Line Worker
Green River
07.2020 - 01.2021
Cashier
Burger King
10.2018 - 12.2020
Call Center Representative
Tmoblie
High School Diploma -
Summerville High School
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