Ebony Jerry
San Antonio,TX
Summary
Dynamic individual with hands-on experience in Case Manager and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
24
24
years of professional experience
Work History
QIDP
Mission Road Developmental Center
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Qualified Intellectual Disabilities Professional (QIDP) is responsible for the development, coordination, implementation, and monitoring of services provided to persons with intellectual disabilities in a group home setting in accordance with ICF/ID standards and regulations
- Scheduling staff, reviewing time sheets and ensuring budgeted hours are maintained
- Monitor individuals with Medicaid, Medicare, SSI/SSA benefits and schedule and maintain all medical appointments.
- Responsible for clear, detailed communication with clinical staff, clients, and guardians regarding various insurance related issues and payment related issues.
- Must be able to decide, direct and implement appropriate relief in emergency situations
- Training, supervision, and discipline of staff
- Provide quality enhancement monitoring, oversight of direct care operation services, and coordination of scheduling in group homes
- Ensure participation of community integration by individual
- Oversight of4 ICF Group Homes and a total of 30 individuals
- Regulatory compliance with ICF/ID standards
- Development and coordination treatment and training plans for each individual on caseload
- Participation as member of Interdisciplinary Team of each individual on caseload
- Communication regularly with family and other outside contact to ensure continuous care and address concerns
- Complete and facilitate admission,30-day, annual and discharge staffing, complete all chart audits by due date and chart audit corrections
- Complete and facilitate all IDT meetings and IPP revisions
- Complete quarterly progress report for person's supported
- Assist with Legal status including guardianship and advocacy needs
- Monitor trust fund request and receipts
- Implement behavior plans and monitor for effectiveness review and follow up on incident reports
- Monitor all medical services and ensure all fire drills are completed at each home
- Identify Abuse/Neglect/Exploitation and follow proper procedures for reporting
QIDP
South Texas Community Living, Inc
07.2018 - 12.2021
- Qualified Intellectual Disabilities Professional (QIDP) is responsible for the development, coordination, implementation, and monitoring of services provided to persons with intellectual disabilities in a group home setting in accordance with ICF/ID standards and regulations
- Scheduling staff, reviewing time sheets, ensuring budgeted hours are maintained, Recruiting, onboarding, and training new employees.
- Must be able to decide, direct and implement appropriate relief in emergency situations
- Training, supervision, and discipline of staff
- Provide quality enhancement monitoring, oversight of direct care operation services, and coordination of scheduling in group homes
- Ensure participation of community integration by individual
- Oversight of3 ICF Group Homes and a total of18 individuals and HCS homes with a total of 44 individuals.
- Regulatory compliance with ICF/ID standards
- Development and coordination treatment and training plans for each individual on caseload
- Participation as member of Interdisciplinary Team of each individual on caseload
- Communication regularly with family and other outside contact to ensure continuous care and address concerns
- Complete and facilitate admission,30-day, annual and discharge staffing, complete all chart audits by due date and chart audit corrections
- Complete and facilitate all IDT meetings and IPP revisions
- Complete quarterly progress report for person's supported
- Assist with Legal status including guardianship and advocacy needs
- Monitor trust fund request and receipts
- Implement behavior plans and monitor for effectiveness review and follow up on incident reports
- Monitor all medical services and ensure all fire drills are completed at each home
- Identify Abuse/Neglect/Exploitation and follow proper procedures for reporting
- Monitor individuals with Medicaid, Medicare, SSI/SSA benefits and schedule and maintain all medical appointments.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Substitute
IDEA Public Schools
01.2016 - 05.2018
- Assist in or provide direct instruction, preparation and management of classroom activities
- Work under direct supervision of teacher
- Taught Kinder through2nd grade English /Math,4th,6th, and7th grade Math
- General assistance functions designed to fulfill the instructional, social and/or behavioral goals and objectives as planned by the teacher
- Ability to work well with children and communicate effectively
- Participate in staff development training programs to improve job performance and participate in faculty meeting and special events as assigned
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Increased overall class participation by fostering a positive and inclusive learning environment.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained open lines of communication with parents regarding student progress and any issues that arose during the school year.
- Adapted lesson plans to accommodate diverse learners, including those with special needs or language barriers.
- Provided timely feedback on assignments, helping students identify areas of improvement and gain confidence in their abilities.
- Incorporated real-world examples into lessons, making concepts more relatable and easier to understand for students.
- Participated in professional development workshops and conferences, staying current on best practices in education.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Implemented classroom management techniques to maintain positive learning environment.
- Collaborated with other educators to plan and review instruction.
- Developed creative instructional strategies to keep students engaged and motivated.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Utilized variety of instructional strategies to meet individual student needs.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Monitored student performance and provided feedback to inform instruction.
- Documented student progress and provided regular updates to parents.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Developed and implemented behavior management plans for students with challenging behavior.
- Assisted students in mastering subject material and preparing for tests.
- Developed lesson plans to align with grade-level standards and objectives.
Case Manager Specialist
St. PJ's Children's Home
07.2014 - 12.2015
- Develops and monitors Implementation Plan as established by PDP for each participant to ensures consistent service delivery and submits as per establish state guidelines
- Maintain caseload of 45 children ages ranges from 1 to month old 18 years off age.
- Maintain and assist children enrollment into school and monitor grades and attendance and attend all 504 plans and ARD meetings.
- Develops and monitors Individual Goals and Training Objectives based on PDP, documents accordingly as per established guidelines
- Maintains an efficient and accurate system for tracking staff schedules and required documentation for all residential homes, and individuals supported in the community to ensure schedules are in accordance with individuals needs
- Develops, maintains, and submits required eligibility documents to the proper Authority for each participant
- This includes but is not limited to: MRRC, ICAP, Individual Plan of Care, Implementation Plan, and submits copies to local authority within established time frames
- Maintains current documentation within established time frames, signed by a judge and CPS during the initial intake and attend court hearings. Schedule supervised visitation with family and CPS workers.
- Provided leadership, guidance and support to staff members.
- Assists in pre-placement transitional needs of all participants
- Performs all duties necessary,
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Provided crisis intervention and support during critical incidents involving children or their families.
- Coordinated appropriate referrals to external agencies based on thorough assessment of children needs and goals.
- Utilized motivational interviewing techniques to build rapport with clients and foster a supportive, non-judgmental environment for open communication.
- Enhanced communication between children and service providers, resulting in better coordination of care.
- Developed strong relationships with community partners, leading to increased availability of resources for children in need.
- Conducted regular follow-up meetings with children to monitor progress towards goals outlined in case plans while making adjustments as necessary.
- Advocated for children during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
- Trained new team members on best practices in case management, contributing to a consistent quality of care across the organization.
- Facilitated successful children transitions from institutional settings to community-based living environments.
- Conducted detailed assessments of children'' needs, strengths, and barriers, ensuring appropriate resource allocation.
- Assisted children in navigating complex healthcare systems by providing guidance on insurance coverage options, connecting them with appropriate medical providers, and helping them understand available treatment modalities.
- Managed high caseloads efficiently, prioritizing cases based on urgency and need.
- Prepared comprehensive progress reports detailing children achievements, challenges faced, and recommendations for continued support services moving forward.
- Maintained accurate and timely documentation for all children interactions, ensuring compliance with regulatory requirements and confidentiality standards.
- Developed and implemented comprehensive case management plans to address children needs and goals.
- Monitored childrens' progress and tracked children services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for children.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Service Coordination Specialist-HCS
Alamo Area Council of Government
03.2012 - 07.2014
- Monitoring of the Plan of Services and Supports through site based visits and collateral telephone contacts; requires linking and coordinating services through available community resources, waiver service providers and nursing facilities
- Maintaining case to stay in compliance and supporting families
- Maintain caseload of 60 clients
- Followed all company policies and procedures to deliver quality work.
- Maintain confidentiality and other responsibilities listed in government laws and regulations
- Maintain a Case Management Case Load; Home visits once month at minimum; Attend Court as needed; Participate in events as needed; Rotate on-call
- High volume case documentation position which requires timely and accurate documentation
- Conduct meetings with waiver service providers to complete individuals’ services for the upcoming year, make changes or add services to their IPC plan, complete annual meetings throughout the year, and meeting to meet the individuals’ needs
- Maintain a Case Management Case Load; Home visits once month at minimum; Attend Court as needed; Participate in events as needed; Rotate on-call
- Conducted research to enhance operational efficiency and streamline processes.
- Improved team productivity by coordinating training sessions and workshops.
Appraisal Clerk
Judson ISD/ Special Education Department
03.2010 - 03.2012
- Performs various clerical duties including but not limited to: opening and routing mail, typing, filing, answering phones, transfer calls and/or take messages, copying, and record keeping
- Types and maintains SEO forms, operating guidelines, and assessment manuals
- Arranges for transfer folders, child find folders and IEP packets to be assembled by high school students
- Performs related duties requested by the director, coordinators and assessment staff
- Checked Medicaid invoices daily from billed services, updated information relating to Medicaid consents and changes that were made
- Reviewed invoices to make sure purchase order numbers were correct and third party payments were received and paid in a timely manner
- Maintained organized filing systems, ensuring efficient retrieval and storage of documents.
- Assisted customers by providing information and resolving inquiries.
- Improved customer satisfaction by quickly addressing questions and concerns.
- Processed transactions accurately, enhancing customer experience.
- Managed inventory levels to ensure stock availability.
- Enhanced workflow with accurate data entry and record keeping.
- Provided clerical support to optimize office operations.
- Coordinated schedules and appointments for seamless office functioning.
- Prepared reports and documents for management review.
- Supported team members by facilitating communication and information sharing.
- Improved office efficiency with timely handling of correspondence.
- Organized meeting materials and prepared agendas to streamline discussions.
- Assisted in training new clerical staff to ensure consistent performance.
- Enhanced office productivity by maintaining clean and organized workspaces.
- Managed incoming and outgoing mail, ensuring timely distribution.
- Supported financial processes by handling invoices and payments.
- Improved accuracy of records by verifying and updating information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained up-to-date employee records to assist in human resources planning.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Contracts Administrator
City of San Antonio/ Housing and Neighborhood Services
03.2001 - 02.2010
- Answers phone lines, transfers calls to appropriate staff member and/or take detailed messages
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
- Basic accounting tasks in accordance with standard procedures, including general accounting tasks at field sites, accounts payable, accounts receivables, posting and balancing financial data, verify invoices, payments, creating Purchase Orders, and Purchase Requisitions
- Maintain hard copy and electronic filing system
- Performed and oversaw complex contracts for procurement and vacant lot service, including professional design services, maintenance contracts, construction services, and contracts as assigned by the Contracts ad Purchasing
- Analyze contracts for content, direct experience with SAP
- Review sub-contracting documents for project requirements and assign to appropriate vendor
- Prepare documentation supporting insurance claims following damage caused during vacant lot works, interfacing with all concerned and relevant home office representatives
- Provide all information relating to the contract/project to the Legal Advisor in the event of technical-administrative or arbitration disputes
- Demonstrated proficiency in data entry, contract modification and billing.
- Monitored contract budgets and expenditures, ensuring financial accountability throughout the project lifecycle.
- Coordinated with legal counsel to resolve disputes or clarify contractual language, minimizing liabilities.
- Streamlined contract processes by implementing efficient documentation and tracking systems.
- Participated in audits related to contractual compliance, identifying areas for improvement and implementing corrective actions as needed.
- Determined final quality and acceptance of contractor work and operations.
- Assisted in the preparation of proposals and bids, contributing to successful awarding of new contracts.
- Initiated contracts and addressed necessary negotiations and adjustments.
- Managed a portfolio of contracts, ensuring compliance and timely renewals.
- Evaluated vendor performance against contractual obligations, recommending improvements as necessary.
- Implemented improvements to contract generation process to increase efficiency.
- Enhanced vendor relationships through clear communication and effective issue resolution.
- Gathered information on subcontractor pricing for project development.
- Implemented standardized templates for consistent contracting practices across the organization.
- Administered [60-100] new contracts ranging in value from $ 50,000 to $300,000.
- Reduced legal risks with comprehensive contract reviews and risk assessments.
- Maintained an up-to-date knowledge of industry trends and regulations, applying insights to enhance contracting processes within the organization.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Negotiated and reviewed contracts to protect customer interests.
- Created organized filing system to manage department documents.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
A.A.S, B.S. - Criminal Justice
Wayland Baptist University
San Antonio, TX05.2009
Skills
- Successful completion of required training, Excellent crisis and time management skills Excellent interpersonal and communication skills Ability to effectively and professionally communicate with program participants, other agencies, staff and members of the community Ability to work independently and as a team member within the agency and the community Ability to exercise professional judgment and use common sense Knowledge and understanding of local regulatory agency operations Understanding and commitment to community based support for persons with disabilities Flexibility to deal with people at a variety of levels both internally and externally Ability to present facts and recommendations effectively in oral and written form Excellent time management skills Knowledge of Microsoft Office, Therap, Outlook, etc
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Critical thinking
- Computer skills
- Organizational skills
- Organization and time management
- Decision-making
- Multitasking
Timeline
QIDP
Mission Road Developmental Center
01.2022 - Current
QIDP
South Texas Community Living, Inc
07.2018 - 12.2021
Substitute
IDEA Public Schools
01.2016 - 05.2018
Case Manager Specialist
St. PJ's Children's Home
07.2014 - 12.2015
Service Coordination Specialist-HCS
Alamo Area Council of Government
03.2012 - 07.2014
Appraisal Clerk
Judson ISD/ Special Education Department
03.2010 - 03.2012
Contracts Administrator
City of San Antonio/ Housing and Neighborhood Services
03.2001 - 02.2010
A.A.S, B.S. - Criminal Justice
Wayland Baptist University
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