Ebony Johnson
Hyattsville,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Command Center Operator
Gonzales Consulting Services Inc
Baltimore, MD
01.2021 - Current
- Executed day-to-day functions of command center.
- Liaised with stakeholders to serve as emergency information system for high-profile clients.
- Developed strategic plans to warn, control and evacuate personnel and general public from critical zones.
- Monitored communications to detect important information related to current and planned building operations.
- Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
- Produced detailed and knowledgeable technical reports on command and field activities.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Account Manager
Admiral Security Services, Inc.
District Of Columbia
06.2018 - 08.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Security Manager
Securitas Security Services USA
District Of Columbia
10.2008 - 06.2018
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated protective service operations with other emergency response agencies.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Developed improved training methods with focus on public safety and officer awareness.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Established and maintained close working relationships with local law enforcement officers.
- Evaluated security systems and procedures to identify areas for improvement.
- Responded swiftly to security incidents and effectively resolved security issues.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Education
Bachelor of Science - Business Management
11.2023
Associate of Arts - Concentration in Business Fundamentals
05.2021
Associate of Arts - Criminal Justice
11.2019
Skills
- Security Team Leadership
- Telecommunications Systems
- Understanding of HR Policies
- Payroll Operations
- Training Programs
- Safety Awareness
- Risk Evaluation
- Hiring and Onboarding
- Business Operations
- Computer Literacy
- Security Incident Management Software
- Budget Controls
Timeline
Command Center Operator - Gonzales Consulting Services Inc
01.2021 - Current
Account Manager - Admiral Security Services, Inc.
06.2018 - 08.2020
Security Manager - Securitas Security Services USA
10.2008 - 06.2018
University of Phoenix - Bachelor of Science, Business Management
University of Phoenix - Associate of Arts, Concentration in Business Fundamentals
University of Phoenix - Associate of Arts, Criminal Justice