Summary
Overview
Work History
Education
Skills
Timeline

Ebony Johnson

Hyattsville,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Command Center Operator

Gonzales Consulting Services Inc
01.2021 - Current
  • Executed day-to-day functions of command center.
  • Liaised with stakeholders to serve as emergency information system for high-profile clients.
  • Developed strategic plans to warn, control and evacuate personnel and general public from critical zones.
  • Monitored communications to detect important information related to current and planned building operations.
  • Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
  • Produced detailed and knowledgeable technical reports on command and field activities.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Account Manager

Admiral Security Services, Inc.
06.2018 - 08.2020
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Kept detailed records of daily activities through online customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Security Manager

Securitas Security Services USA
10.2008 - 06.2018
  • Kept team compliant with security protocols and appearance standards.
  • Investigated incidents and wrote reports.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Coordinated protective service operations with other emergency response agencies.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
  • Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Outlined and maintained security patching schedule to efficiently address ongoing system issues.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Established and maintained close working relationships with local law enforcement officers.
  • Evaluated security systems and procedures to identify areas for improvement.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.

Education

Bachelor of Science - Business Management

University of Phoenix, Tempe, AZ
11.2023

Associate of Arts - Concentration in Business Fundamentals

University of Phoenix, Tempe, AZ
05.2021

Associate of Arts - Criminal Justice

University of Phoenix, Tempe, AZ
11.2019

Skills

  • Security Team Leadership
  • Telecommunications Systems
  • Understanding of HR Policies
  • Payroll Operations
  • Training Programs
  • Safety Awareness
  • Risk Evaluation
  • Hiring and Onboarding
  • Business Operations
  • Computer Literacy
  • Security Incident Management Software
  • Budget Controls

Timeline

Command Center Operator - Gonzales Consulting Services Inc
01.2021 - Current
Account Manager - Admiral Security Services, Inc.
06.2018 - 08.2020
Security Manager - Securitas Security Services USA
10.2008 - 06.2018
University of Phoenix - Bachelor of Science, Business Management
University of Phoenix - Associate of Arts, Concentration in Business Fundamentals
University of Phoenix - Associate of Arts, Criminal Justice

Similar Profiles

CREATE PROFILE
Ebony Johnson