Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Ebony Johnson

Milwaukee,WI

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Assistant Manager

Target
08.2018 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Assistant Deli Manager

Sam's Club
10.2016 - 08.2018
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Streamlined deli operations by implementing efficient inventory management processes.
  • Increased sales through effective merchandising and attractive product displays.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Collaborated with store management to develop promotional strategies, boosting deli revenue.
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Built strong relationships with vendors, negotiating favorable pricing for high-quality products.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
  • Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.

Sales Associate

Stein Mart
01.2015 - 10.2016
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Certification - Human Resources Management

Wilmington University
New Castle, DE

High School Diploma -

Waukesha County Technical College
Pewaukee, WI

Skills

  • Cost Reduction
  • Product and Service Knowledge
  • Task Delegation
  • Operations Management
  • Employee Scheduling
  • Orientation and Training
  • Employee Performance Evaluation
  • Employee engagement
  • Workload management
  • Staff training and development

Certification

  • CPR/AED
  • Food Handler

Timeline

Assistant Manager

Target
08.2018 - Current

Assistant Deli Manager

Sam's Club
10.2016 - 08.2018

Sales Associate

Stein Mart
01.2015 - 10.2016

Certification - Human Resources Management

Wilmington University

High School Diploma -

Waukesha County Technical College

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Ebony Johnson