Ebony Johnson
Baytown,TX
Summary
Experienced in strategic planning, financial analysis, and stakeholder engagement. Leveraging analytical skills to drive business growth and enhance efficiency. Proven track record of delivering actionable insights and facilitating organizational improvements. Adept at driving positive change and achieving desired outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Consultant
Comcast
02.2023 - Current
- Organized and executed business projects tailored to client specifications, enhancing operational efficiency.
- Conducted initial assessments of client challenges and identified areas for improvement through various data collection methods.
- Analyzed data to pinpoint weaknesses and formulated evidence-based recommendations.
- Developed comprehensive business plans aimed at facilitating both small and significant changes for clients.
- Presented findings and actionable solutions to clients, providing ample justification and practical advice.
- Assisted clients in plan implementation while addressing discrepancies and ongoing issues
- Remote
Youth Care Worker
Endeavors
Pecos, TX
03.2021 - 11.2022
- Provide direct care, supervision, and support to young people, often in residential or community settings.
- Ensuring the safety and well-being of youth, implementing treatment plans.
- Fostering positive relationships, and facilitating daily living activities.
- Document observations, report incidents, and may be involved in program planning and implementation
Senior Annuity Case Manager
American National Insurance Company
Galveston, TX
05.2017 - 02.2021
- Reviewed incoming annuity applications for suitability and requested necessary corrections.
- Managed urgent and escalated requests, collaborating with executives to improve departmental efficiency.
- Engaged with Presidents and Senior Vice Presidents regarding urgent matters, discussing procedures to enhance operations.
Education
Associate in Registered nurse - undefined
Eastern Gateway County College
Houston, TX04.2025
Associate's degree - Business Management
Tarrant County College
Arlington, TX05.2015
Skills
- Customer service
- Network administration
- Technical support
- Microsoft Office
- Microsoft Windows
- Counseling
- VPN
- Microsoft Windows Server
- Case Management
- Customer Service
- DNS
- Network Support
- Windows
- Documentation
- Help desk
- LAN
- Microsoft Word
- Network Administration
- Active Directory
- Social Work
- Problem solving
- Desktop Support
- Help Desk
- Social work
- Document management
- Desktop support
- Data Entry
- Computer Networking
- Microsoft Outlook
- Technical Support
- Microsoft Powerpoint
- Troubleshooting
- Operating Systems
- Document management systems
- Presentation skills
- Business analysis
- Business planning
- Staff mentoring
Certification
- CNA
- CPR Certification
- General Lines Life Health and Accidental Insurance License October 2015 to October 2017
- State Tested Nursing Assistant
Timeline
Business Consultant
Comcast
02.2023 - Current
Youth Care Worker
Endeavors
03.2021 - 11.2022
Senior Annuity Case Manager
American National Insurance Company
05.2017 - 02.2021
Associate in Registered nurse - undefined
Eastern Gateway County College
Associate's degree - Business Management
Tarrant County College