Ebony Jones-Walls
Bartlett,IL
Summary
Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Phlebotomist II
Northwest Community Health
01.2023 - Current
- Participated in continuing education to stay current with phlebotomy practices.
- Maintain patient comfort and safety throughout the phlebotomy process.
- Verify patient information prior to specimen collection.
- Identify the best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Identify and label specimens accurately, ensuring proper handling and transport to the lab.
- Deliver quality patient care by completing accurate and timely collection and transport of clinical specimens, according to established procedures.
- Educate patients on proper blood-draw techniques.
- Assist in the training and mentoring of new phlebotomy staff.
- Promote blood specimen integrity for laboratory testing using the accurate selection of collection tubes and the correct technique.
- Maintain a fully stocked phlebotomy cart, carrier, and station.
- Conduct various blood tests and updated results into paper and electronic charts.
- Adhere to HIPAA guidelines regarding patient privacy.
- Schedule appointments and manage patient flow to minimize wait times.
- Input medical and insurance information into database for inclusion in patient records.
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Manage the inventory of phlebotomy supplies, and reorder stock as necessary.
- Conduct patient interviews and verify medical records to confirm test requisitions.
- Collect specimens for drug screens, paternity tests, and alcohol tests.
- Verify collection orders and communicate discrepancies to nurses.
- Prepare specimens for transport to external laboratories.
- Observe the patient for unusual reactions or events, to take appropriate action under established guidelines.
- Assess donor vital signs during and after procedures to check for fatigue or dizziness.
- Collaborate with healthcare teams to enhance patient care, and improve specimen collection processes.
- Handle special collection procedures, including therapeutic phlebotomy and drug testing.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Prepare and package specimens for courier transport.
- Provide assistance to clinical staff during patient visits.
- Identify patients using proper procedures prior to specimen collection.
- Document patient information into the electronic medical records system.
- Ensure compliance with federal regulations governing laboratory procedures.
- Provide excellent customer service while interacting with patients.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Labeled blood vials with critical information like time of collection, date and patient name.
Phlebotomist
Alverno Laboratories
01.2023 - Current
- Conduct various blood tests and updated results into paper and electronic charts.
- Promote blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Prepare specimens for transport to external laboratories.
- Monitor inventory levels of supplies used in phlebotomy services.
- Perform venipuncture and other blood collection procedures according to established standards.
- Verify collection orders and communicated discrepancies to nurses.
- Maintain fully-stocked phlebotomy cart, carrier and station.
- Label blood vials with critical information like time of collection, date and patient name.
- Document patient information into electronic medical records system.
- Maintain accurate records of collected specimens and test results.
- Use heel and finger stick methods to obtain blood from capillaries.
- Collaborate with laboratory personnel to resolve specimen issues.
- Verify patient information prior to specimen collection.
- Collaborate with healthcare teams to enhance patient care and improve specimen collection processes.
- Conduct patient interviews and verified medical records to confirm test requisitions.
- Identify and labeled specimens accurately, ensuring proper handling and transport to lab.
- Mentor newly hired medical personnel in phlebotomy techniques and protocols.
- Respond quickly and effectively to emergency situations.
- Utilize aseptic techniques to prevent infection and cross-contamination during blood collection.
- Participate in continuing education to stay current with phlebotomy practices.
- Adhere to all healthcare regulations, including HIPAA and OSHA standards.
Medical Office Assistant
Advocate Aurora Health
11.2021 - 01.2023
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Managed medical records using an electronic health record system.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Greeted patients and visitors in a professional and friendly manner.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Prepared patient charts prior to each appointment.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Registered patients and scheduled appointments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Performed point of care testing such as urine dipsticks and finger sticks.
- Performed laboratory tests, such as urinalysis and rapid strep testing, to determine diagnosis and plan of care.
Patient Service Representative
Northwestern Medical Center
07.2020 - 11.2021
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Answered patient questions and fielded complaints to resolve issues.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Documented and managed patient information in computer system.
- Ensured all necessary paperwork was completed prior to patient visits.
- Answered incoming calls in a professional manner.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Inputted patient demographic data into electronic health record system.
- Verified insurance information, collected payments, and scheduled appointments.
- Scanned documents into electronic health record system as needed.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Adhered to HIPAA regulations when handling confidential patient information.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Medical Support Assistant
Edward Hines Jr. Hospital
07.2019 - 07.2020
- Ensured smooth daily operations by handling patient appointments.
- Facilitated patient readiness for clinic appointments.
- Maintained accurate patient records.
- Checked patient insurance coverage and collected co-payments.
- Resolved patient billing inquiries promptly.
- Directed calls to appropriate departments as needed.
- Oversaw patient registration for initial appointments.
- Facilitated credit card payments and maintained accurate records of daily cash deposits.
- Ensured timely and precise data entry in the system.
- Identified delinquent accounts, facilitating timely collections.
- Engaged in training sessions to further professional knowledge.
- Facilitated patient completion of consent documents.
- Provided consistent customer service and patient care.
- Recorded discussion details when necessary.
- Regularly achieved on-time completion of daily checklists.
- Handled various office tasks including document preparation, scanning, mailing, and filing.
- Ensure cleanliness and organization of workspace.
- Safeguarded confidentiality of information as per HIPPA guidelines.
- Demonstrate consistent punctuality by arriving on time prepared for job duties daily.
Customs Entry Writer
WJ Benkler Inc.
04.2014 - 07.2019
- Cultivated positive relationships with assigned accounts through proactive communication.
- Compiled and prepared commercial regulatory documents for entry processing.
- Facilitated preparation of Customs forms for efficient processing.
- Classified imported goods with accuracy.
- Coordinated documentation to prevent unnecessary refusals or delays of goods.
- Stay updated on compliance procedures.
- Addressed processing questions related to merchandise importation for customers.
- Resolved ACS and ACE discrepancies for entry processing to prevent liquidation, suspension, closure or action.
- Ensured accurate and prompt data entry into the system.
- Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
- Used power of attorney privileges to sign documents on behalf of clients.
- Prepared, checked, and filed documentation with department.
- Developed strategies for minimizing duties, taxes, and other costs associated with importing goods into the U.S.
- Cleared goods through customs and verified delivery to client destinations.
- Verified that shipments met applicable requirements for release from customs control.
- Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
- Worked with government agencies such as Customs and Border Protection, Food and Drug Administration, Department of Agriculture to facilitate the clearance process.
Import Customer Service Representative
Pactrans Air & Sea
03.2012 - 04.2014
- Monitored and tracked consolidated containers from the ocean port of discharge to the rail terminal.
- Coordinated container transfers from rail terminal to CFS warehouse.
- Confirmed receipt and issuance of payments, documents, and releases from consignees for freight pickup.
- Coordinated traffic details involving dock receipts and rail load plans.
- Guaranteed prompt updates in Cargowise.
- Handled billing issues and disputes for internal and external customers.
- Issued POD requests efficiently and accurately.
- Collaborates with sales department to verify correct rates in system.
- Issued invoices to direct customers at the point of service.
- Coordinated shipment dispatches efficiently.
- Coordinated the sending and receiving of Pre-alerts.
- Issued delivery orders to designated truck drivers.
- Issued immediate transport numbers.
- Validated booking details.
- Strictly adhered to company's Quality policy and ISO procedures.
- Suggested enhancements to bolster existing procedures.
Preschool Teacher
Safari Childcare Center
12.2009 - 03.2012
- Guided preschool students in learning personal responsibility.
- Utilized effective behavior management techniques.
- Supervise classroom conduct, identifying and adjusting to issues.
- Oversee aides in preschool settings.
- Consistently monitor and maintain the safety and well-being of all children, while staying attentive to their needs.
- Planned daily developmental activities for assigned child groups.
- Sustained an organized and productive classroom environment.
- Guided children in practicing age-appropriate activities like eating, table manners, dressing, napping and personal hygiene.
- Determined educational requirements considering emotional impairments and individual learning styles.
- Report any conditions demanding special attention.
- Maintained familiarity with policies mandated by DCFS.
- Underwent essential training sessions.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
Payroll Clerk
Westside Health Authority
01.2008 - 12.2009
- Managed payroll for temporary, hourly and salaried employees.
- Developed procedures for processing payroll transactions efficiently.
- Managed year-end closing process by ensuring timely filing of applicable forms and documents.
- Identified, researched and resolved issues with hours worked.
- Verified past employment of candidate hires.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Updated payroll records by recording changes including exemptions, insurance coverage, and job title and department transfers.
- Provided support during financial audits related to payroll.
- Processed weekly and monthly payroll for employees accurately and on time.
- Provided support during audits conducted by external auditors or government agencies.
- Responded to inquiries regarding wage garnishments, taxes, 401 contributions.
- Assisted in the preparation of monthly financial reports related to payroll activities.
- Coordinated special programs and donation drives involving payroll deductions.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Trained new employees on company timekeeping systems.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Prepared tax documents, such as W-2 forms, 1099s, and 941s, for submission to government agencies.
Education
Associate of Applied Science - Nursing
Elgin Community College
Certificate -
Phlebotomy Training Specialist
High School Diploma -
Dusable High School
Skills
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Epic software
- Cerner Software
- Proficient Typist: 25 Words Per Minute
- Proficient in Office Management Systems
- Accurate Data Entry
- Digital Communication Expertise
- Ability to multitask effectively
- Ability to prioritize effectively
- Effective Prioritization Skills
- Strong Analytical Abilities
- Effective Written Communication
- Efficient Adjustment to Rapid Changes
- Ability to work well under stress and pressure
- Venipuncture
- Capillary puncture
- Specimen data
- Tourniquet application
- Tourniquet removal
- Puncture site warming
- Finger stick method
- Blood culture collection
- Personal protective equipment use
- Patient identification
- Medical records handling
- Infection control
- Blood collection techniques
- Laboratory procedures understanding
- Patient assessment
- Sample and specimen collection
- Specimen labeling procedures
- HIPAA
- Quality control
- Sanitation and sterilization
- Newborn PKU
- Butterfly needle technique
- Specimen handling
- Order of draw
- Hemoglobin testing
- Specimen preparation
References
Available upon request
Certification
- BLS
- NHCO Certification
Timeline
Phlebotomist II
Northwest Community Health
01.2023 - Current
Phlebotomist
Alverno Laboratories
01.2023 - Current
Medical Office Assistant
Advocate Aurora Health
11.2021 - 01.2023
Patient Service Representative
Northwestern Medical Center
07.2020 - 11.2021
Medical Support Assistant
Edward Hines Jr. Hospital
07.2019 - 07.2020
Customs Entry Writer
WJ Benkler Inc.
04.2014 - 07.2019
Import Customer Service Representative
Pactrans Air & Sea
03.2012 - 04.2014
Preschool Teacher
Safari Childcare Center
12.2009 - 03.2012
Payroll Clerk
Westside Health Authority
01.2008 - 12.2009
Associate of Applied Science - Nursing
Elgin Community College
Certificate -
Phlebotomy Training Specialist
High School Diploma -
Dusable High School
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