Ebony Jordan
New York,New York
Summary
Dynamic Operations Coordinator with a proven track record, enhancing operational efficiency and reducing costs through strategic initiatives. Expert in MS Office and G Suite, adept at streamlining processes and fostering team development. Demonstrates exceptional problem-solving abilities and a commitment to excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
SoulCycle
New York, New York
06.2023 - Current
- Effectively assisted field and HQ employees in day-to-day operations and management of operational activities.
- Troubleshoot issues reported to the management group to identify the root cause of issues, and provide timely and efficient solutions.
- Help develop and implement a new learning and development system that increased the completion of recurring task rates by 25% and improved relationships and communication between HQ and studio employees in the field.
- Create and update existing standard operating procedures to make current methods clearer and more fluent.
- Manage procurement and inventory, reducing costs by 12% through strategic vendor negotiations.
- Manage 62 studio's monthly finances.
- Maintain accurate and up-to-date records of supplier invoices, resulting in streamlined invoice tracking and payment processes.
- Submit invoices and created purchase orders for the Operations team, and for all field locations.
- Provided administrative support to the Senior Project Manager of Operations, and to the Director of Operations and Facilities.
Flight Attendant
JetBlue
New York, New York
01.2022 - 05.2023
- Identify, document and analyze cabin maintenance issues and promptly report any finding to the pilot in command
- Oversee the maintenance of comfort, safety and security of all passengers by utilizing a client centered work ethic
- Resolve passenger conflict during flight including disorderly behavior and medical emergencies
- Complete flight preparations and post flight documentation to FAA standards within 12 hours of each flight
- Lead safety briefings before departure, communicate with passengers of all safety aspects of the aircraft
- Inspect and record inventory level after each flight, reducing instance of low stock by 30%
Inventory Operations Specialist
Nike
New York, New York
04.2014 - 01.2022
- Collaborate cross functionally working with Nike's Marketplace Partners unit (Planning, Merchandising, Finance) and Seasonal Execution teams to develop and execute inventory plans for Nike's NYC flagship store
- Perform bi-annual inventory review cycles to ensure inventory accuracy standards and collaborate with Loss and Prevention teams to address any inventory concerns or discrepancies
- Develop and implement strategies to simplify process, improve accuracy and improve operating efficiency
- Problem solved for the department to maintain timely completion of tasks and meet tight deadlines
- Assist team leadership in onboarding and offboarding processes for inventory staff, project delegation and scheduling
- Train, develop, and coach 10+ stock and sales associates on merchandise handling skills needed to consistently achieve brand productivity standards for shipment processing, replenishment, markdowns, merchandising, and back stocking
Education
BS - Psychology
Brooklyn College
Skills
- High proficiency in MS Office
- High proficiency in G Suite
- Knowledge of Kronos Workforce Scheduler
- Knowledge of Concur
- Knowledge of Zendesk
- Knowledge of Yoobic
- Knowledge of D365
Timeline
Operations Coordinator
SoulCycle
06.2023 - Current
Flight Attendant
JetBlue
01.2022 - 05.2023
Inventory Operations Specialist
Nike
04.2014 - 01.2022
BS - Psychology
Brooklyn College
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