Ebony Jordan
Fayetteville,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Very skilled at providing guidance for those in need and experienced in crisis intervention and providing support for mental health, completing assessments, and determining resources.
Overview
16
16
years of professional experience
Work History
Social Worker III-Foster Care
Cumberland County Department of Social Services
Fayetteville, NC
06.2023 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
Substance Abuse Prevention Specialist
US Army
Fayetteville, NC
02.2016 - 07.2021
- Coordinated care with other professionals to provide subordinates with comprehensive support.
- Monitored soldier progress to make necessary adjustments for soldier success.
- Taught substance abuse classes to help subordinates understand consequences of drug and alcohol use.
- Provided crisis intervention to address subordinates immediate needs and prevent harmful behaviors.
- Monitored testing procedures to meet criteria and maintain quality control.
- Collaborated with other departments to establish cohesive laboratory operations.
- Provided counseling and support to subordinates with drug and alcohol abuse issues.
- Provided comprehensive case management services, created treatment plans, and connected subordinates and families to appropriate resources.
- Coordinated referrals for addiction services based on individual soldier needs and preferences.
- Kept accurate and detailed records to track and document soldier progress.
Staff Sergeant
US Army
Fayetteville, NC
06.2009 - 07.2021
- Coached and mentored new recruits for motivated, high-performing teams.
- Possesses the ability to work independently or with a team.
- Knowledge and adherence of organizational standards and procedures.
- Participated in team decision-making and multiple outcomes.
- Completed Advanced Leadership Courses upon receipt of Staff Sergeant as part of leadership development.
- Rated job performance and provided counseling to 30 plus subordinates monthly, providing timely and effective feedback and monthly home visits.
- Prepared and submitted personnel, ordnance and counseling reports tailored to soldier development, physical needs for each subordinate.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Trained in conflict resolution among subordinates, equals and superiors.
- Responded to and assisted in medical emergencies.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Designated mandatory reporter for sexual assault and responder for suicide prevention situations.
- Facilitated life skill education classes, group sessions, anger management classes
- Educated subordinates on benefits, policies, and services to ensure the highest quality of service and support.
Education
Bachelor of Social Work -
Johnson C Smith University
Charlotte, NC05.2008
Skills
- Team Development
- Leadership
- Assess Drug Use
- Mental Health Support
- Prevention Programs
- Recommending Resources
- Emergency Planning and Response
- Suicide Intervention
- Conflict Management
- Time Management
- Evaluation
- Crisis Intervention
- Case management
- Client advocacy
- Conflict resolution
- Efficient under pressure
- Multidisciplinary team collaboration
- Intervention planning
- Crisis assessment
- Confidential case documentation
- Family case management
- Community resources
- Multicultural competence
- Resource navigation
- Data collection and management
- Records management
Timeline
Social Worker III-Foster Care
Cumberland County Department of Social Services
06.2023 - Current
Substance Abuse Prevention Specialist
US Army
02.2016 - 07.2021
Staff Sergeant
US Army
06.2009 - 07.2021
Bachelor of Social Work -
Johnson C Smith University