Ebony Jordan
Orlando,FL
Summary
Versatile professional with experience in catering, aviation, and customer service. Skilled in food safety, event coordination, cargo handling, and ground service operations, with a strong focus on efficiency and compliance. Proven ability to deliver exceptional guest and customer experiences while maintaining high standards of sanitation, organization, and operational excellence. Recognized for reliability, adaptability, teamwork, and problem-solving in fast-paced, dynamic environments. Committed to supporting team goals and ensuring client satisfaction across diverse settings.
Overview
5
5
years of professional experience
Work History
Catering Staff Member
Panera
05.2023 - 07.2025
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
- Supported successful events by setting up venue spaces according to client specifications.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
Catering Security Screener
Hartsfield-Jackson Atlanta International Airport
08.2022 - 04.2023
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
- Prevented unauthorized access to secure areas by verifying credentials and monitoring CCTV systems for suspicious activity.
- Assisted passengers with disabilities or medical conditions, ensuring their needs were met while maintaining security standards.
- Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
- Improved efficiency in screening process through effective communication with passengers about security regulations.
- Demonstrated excellent attention to detail, accurately interpreting X-ray images for potential hazards or contraband items.
- Conducted random inspections of employees entering restricted areas, ensuring compliance with security protocols.
Ramp Agent
Swizzport
01.2021 - 07.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 3 daily flights.
Retail Sales Associate
Walmart
07.2020 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
Bachelor of Science - Biochemistry
Florida State University
Tallahassee, FLBachelor of Science - Biochemistry
University of Central Florida
Orlando, FL05-2027
Biochemistry
Tallahassee Community College
Tallahassee, FL05-2024
Skills
- Table setting
- Food safety
- Food presentation
- Sanitation practices
- Basic accounting
- Order taking
- Food preparation
- Allergy awareness
- Special diets
- Wine pairing
- Food storage
- Portion control
- Menu planning
- Nutrition
- Table preparation
- Food restocking
- Interpersonal relations
- Safe food handling
- Quality assurance
- Inventory monitoring
- Hand-eye coordination
- Food storage protocol
- Order expediting
- Kitchen equipment operation
- Team management
- Event planning
- Meal delivery
- Cooking
- Food preparation mastery
- Venue decor
- Sanitation and safety
- Food storage safety
- Kitchen station organization
- Station stocking
- Guest monitoring
- Sanitation enforcement
- Dining area maintenance
- Food station setup
- Menu memorization
- Guest relations management
- Payment processing
- Wine service
- Food production
- Tableside service
- Food handlers card
- Wine pairings
- Sanitation guidelines
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Baggage handling
- Safety procedures compliance
- Safety procedures
- Crew assistance
- Pushback and towing
- Flexible schedule
- Teamwork
- Customer service
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Retail sales
- Reliability and punctuality
- Customer engagement
- Store opening and closing
- Money handling
- Product knowledge
- Cash register operation
- Relationship building
- Stocking and receiving
- Professional appearance
- Store maintenance
- Retail store operations
- Phone etiquette
- POS system operations
- Conflict resolution
- Customer needs assessment
- Transaction processing
- Sales expertise
- POS system operation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Catering Staff Member
Panera
05.2023 - 07.2025
Catering Security Screener
Hartsfield-Jackson Atlanta International Airport
08.2022 - 04.2023
Ramp Agent
Swizzport
01.2021 - 07.2022
Retail Sales Associate
Walmart
07.2020 - 01.2021
Bachelor of Science - Biochemistry
Florida State University
Bachelor of Science - Biochemistry
University of Central Florida
Biochemistry
Tallahassee Community College
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