Ebony J. Robinson
Los Angeles,CA
Summary
Results-driven health and wellness facilitator with extensive experience in fitness management, customer service, and training. A proven track record of enhancing client engagement through strategic marketing and personal coaching. Skilled in building professional relationships that promote holistic wellness and drive measurable results. Committed to leveraging expertise to advance community health initiatives and expand programs related to fitness and overall health and wellness.
Overview
8
8
years of professional experience
Work History
Confab Facilitator & Student E-Board Liaison
The Collective Identity
08.2023 - Current
- Group Facilitation: Led bi-weekly confab sessions with groups of 15-20 college mentees, fostering a supportive environment for open discussion and personal development
- Mentorship and Guidance: Providing one-on-one mentoring to these students, helping them navigate academic and personal challenges and achieve their goals
- Program Development: Collaborating on the design and implementation of the comprehensive mentorship program tailored to the unique needs of college students
- Collaborative Workshops: Organizing and facilitating workshops with guest speakers and industry professionals, exposing mentees to diverse perspectives and career opportunities
- Feedback Implementation: Collected and analyzed feedback from mentees and implemented changes to the program
- Peer Networking: Facilitated networking opportunities among mentees, encouraging collaboration and peer support within the group
Relationship Coach
Our Relationship
Los Angeles, CA
01.2022 - Current
- Individual and Couples Counseling: Providing coaching sessions for over 200 individuals and couples, helping them improve communication, resolve conflicts, and strengthen their relationships
- Conflict Resolution Expertise: Specializing in conflict resolution techniques, helping clients navigate complex emotional situations and improve interpersonal dynamics
- Client Diversity: Working with a diverse clientele, including various cultural backgrounds, sexual orientations, and relationship styles, fostering an inclusive and supportive environment
Associate Director of Fitness and Nutrition
AIDS Healthcare Foundation
Los Angeles, CA
10.2021 - Current
- Spearheaded initiatives to establish connections with pharmacies and clinics, growing total memberships to over 1,900 from 19 in 3 years.
- Team Leadership: Supervised and mentored a team of 10 support staff, focusing on overall team improvement and member satisfaction.
- Oversaw recruitment, onboarding, and professional development processes.
- Budget Oversight: Managed a $500,000 annual budget, optimizing resource allocation and achieving a 10% cost reduction without compromising service quality
- Monitoring all billing, payments, inventory
- Strategic Partnerships: Established partnerships with local businesses and healthcare centers, expanding community outreach and lasting relationships
- Operational Efficiency: Implemented new scheduling and facility operating hours to accommodate member needs
- Overseeing daily operations
- Safety and Compliance: Ensured all fitness activities complied with local and national health and safety regulations
- Marketing and Promotions: Developed and executed marketing campaigns, including cross promotions with pharmacies, health care and wellness centers, Out of the Closet Thrift stores
- Member Retention Strategies: Introduced personalized fitness plans and member feedback systems, enhancing member satisfaction and retention by 18%
- Facility Management: Overseeing maintenance and upgrades of fitness facilities and equipment
- Expansion: Collaborating with senior leaders and project managers on new facility build out in another city, including floor plans, equipment needs, marketing and branding initiatives
Client Assistant
PCH Treatment Center
Los Angeles, CA
12.2020 - 09.2021
- Safety: Maintained a safe, supportive, and therapeutic environment which fosters growth rehabilitation and facilitates the development of self-help skills among individuals
- Medication: Logged medication and document when residents take their medication
- Activities with clients: Transported clients to and from medical/clinical appointments
- Implemented individuals' goals and providing appropriate support
- Support: Provided Life Skills Support / Crisis Management to identified clients
- House and center support: Monitored residents in common areas and during scheduled outings and before, during and after treatment hours at both the clinic and the residence
- Collaborating with staff: Communicated pertinent information to resident's treatment team
Studio Manager
SPARKCYCLE
San Diego, CA
01.2017 - 12.2019
- Expansion: Assisted in the opening of second location and continued with all hiring, training, and coaching all team members
- Team Leadership: Performed team member performance reviews to keep staff motivated, up to date, and on task
- Studio Operations: Managed maintenance issues, inventory, and cleaning including bike cleaning and maintenance to have studio running efficiently for all patrons
- Financial Management: Managed studio budget, developed and maintained studio ordering checklists, supply sources, and all cleaning checklists to ensure clean facilities that were well stocked
- Strategic Partnerships: Developed a strong presence in the surrounding community to consistently create strategic partnerships
- Community Engagement: Developed a strong culture and community within the studio that was inviting for new and existing riders for client retention and referrals
- Scheduled and organized charity rides and special events to create a safe and fun environment for fundraising
Education
Master of Arts - Psychology
Pepperdine GSEP
04.2022
Bachelor of Arts - Health Education
Ashford University
08.2019
Skills
- Fitness Training
- Customer Service Management
- Communication
- Organization
- Marketing
- Group dynamics
- Workshop coordination
- Financial management
- Agenda setting
- Assertiveness
- Data analysis
- Project management
- Meeting management
- Community outreach
- Business administration
- Task delegation
- Business planning
- Feedback delivery
- Staff management
- Negotiation
- Strategic planning
- Operations management
- Icebreakers
- Facilitation techniques
- Business development
- Contract management
References
Available upon request
Timeline
Confab Facilitator & Student E-Board Liaison
The Collective Identity
08.2023 - Current
Relationship Coach
Our Relationship
01.2022 - Current
Associate Director of Fitness and Nutrition
AIDS Healthcare Foundation
10.2021 - Current
Client Assistant
PCH Treatment Center
12.2020 - 09.2021
Studio Manager
SPARKCYCLE
01.2017 - 12.2019
Master of Arts - Psychology
Pepperdine GSEP
Bachelor of Arts - Health Education
Ashford University
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