Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Open To Work
Hi, I’m

Ebony Keener

Customer Support Representative
Las Vegas,NV

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service RepresentativeCall Center RepresentativePBX Telephone OperatorFront Desk ReceptionistOffice Assistant

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Las Vegas, NV, USLos Angeles, CADallas, TX
Open to relocation: Yes

Salary Range

$16/hr - $1000/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsPaid time offWork from home optionHealthcare benefits401k match4-day work weekStock Options / Equity / Profit SharingPaid sick leave

Summary

Dynamic customer service professional with extensive telecommunications experience in customer and guest relations. Proven ability to resolve issues effectively and enhance satisfaction. Highly regarded for strong organizational skills and a keen eye for detail, ensuring seamless operations in fast-paced, high-pressure environments.

Overview

12
years of professional experience

Work History

Station Casinos
Las Vegas, NV

PBX Hotel Operator
09.2022 - 12.2024

Job overview

  • Operated multi-line telephone system, handling large volumes of calls with accuracy and efficiency to support seamless departmental communication.
  • Assisted guests with inquiries and provided information about hotel services.
  • Trained new PBX operators on best practices in telephone etiquette, helping maintain consistency across all team members.
  • Effectively resolved guest complaints and escalated unresolved issues to the appropriate departments to ensure guest satisfaction.

Collection Sites
Las Vegas, NV

Office Assistant/Patient Scheduler
08.2021 - 01.2023

Job overview

  • Scheduled high-volume COVID-19 testing appointments with near-zero errors during peak demand.
  • Resolved guest inquiries by phone and email and routed correspondence to the right teams to ensure timely follow-up.
  • Maintained accurate customer records; entered and updated data in office systems and databases.
  • Managed inventory for office and testing sites and placed replenishment orders to prevent stockouts.
  • Improved daily operations by coordinating schedules, organizing files, and keeping work areas orderly.
  • Assisted with onboarding of new employees.

7-eleven Convenience Store
Las Vegas, NV

Customer Service Supervisor
12.2016 - 03.2019

Job overview

  • Supervised and coordinated daily operations for a team of 4–8 sales associates, ensuring quality service and smooth workflow.
  • Resolved escalated customer issues promptly, maintaining high standards of professionalism and customer satisfaction.
  • Promoted customer loyalty initiatives to increase engagement and retention.
  • Implemented store policies and procedures while overseeing opening and closing operations, including cash management, inventory, security protocols, and regulatory compliance.

Inn at the Cove
Pismo Beach, CA

Front Desk Agent
03.2013 - 11.2016

Job overview

  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated room assignments and maintained accurate reservation records using property management systems.
  • Provided exceptional customer service, promptly addressing guest inquiries and resolving issues to enhance satisfaction.
  • Trained new staff on front desk procedures and customer service standards to improve team performance.

Education

College of Southern Nevada
Las Vegas, NV

Associate of Arts
01-2026

University Overview

  • Dean's List [2022-present]
  • [3.7] GPA

Skills

  • Exceptional customer service skills
  • Proficient in telecommunication system operations
  • Advanced MS Office, CRM, and POS systems
  • Strong organizational and multitasking abilities
  • Meticulous attention to detail
  • Strong verbal and written communication
  • Active listening
  • Leadership and supervision
  • Analytical problem solving
  • Scheduling and calendar management
  • Emotional intelligence and empathy
  • Adaptability

Timeline

PBX Hotel Operator

Station Casinos
09.2022 - 12.2024

Office Assistant/Patient Scheduler

Collection Sites
08.2021 - 01.2023

Customer Service Supervisor

7-eleven Convenience Store
12.2016 - 03.2019

Front Desk Agent

Inn at the Cove
03.2013 - 11.2016

College of Southern Nevada

Associate of Arts

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