Summary
Overview
Work History
Education
Skills
Timeline
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Ebony Lane

Bakersfield

Summary

Driven and customer-focused professional with a proven track record at SUBWAY® Restaurants, adept in food safety and customer service. Excelled in enhancing customer satisfaction and loyalty through exceptional service and sandwich preparation expertise. Demonstrated strong teamwork and problem-solving abilities, contributing to a significant increase in daily sales targets.

Overview

2
2
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
09.2016 - 04.2017
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Conducted regular quality checks for ingredients, maintaining high standard of products offered.
  • Managed inventory levels, ensuring fresh ingredients were always available for menu items.

Cashier

Wendy's Restaurant
09.2015 - 07.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Enhanced shopping experience, provided product information and location assistance.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Increased sales of promotional items by informing customers about current offers.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Sales Associate

Payless Shoes
08.2015 - 02.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.

Education

Certificate - Cosmetology

Advance Beauty College Hannibal
Hannibal, MO
04.2011

GED -

Hannibal Adult Center
Hannibal, MO
07.2009

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Cleaning and organization
  • Reliability and punctuality
  • Food Preparation
  • Cash handling proficiency
  • Effective multi-tasking
  • Multitasking and Prioritizing
  • Cash Handling
  • Customer Satisfaction Focus
  • Attention to Detail
  • Dependable and honest
  • Cleanliness and hygiene
  • Patience and Empathy
  • Efficient Work Pace
  • Cleaning and sanitization
  • Money Handling
  • Equipment Cleaning
  • Menu Memorization
  • Guest service
  • Taking and Preparing Orders
  • Task Prioritization
  • Sandwich preparation
  • Phone and Online Order Processing
  • Food service standards
  • Order Accuracy
  • Professionalism and Courtesy
  • POS System Operation
  • Heavy Lifting
  • Safe Food Handling
  • Order Management
  • Food safety knowledge
  • Creativity and Innovation
  • Continuous learning mindset
  • Product Upselling
  • POS system use
  • Health and safety compliance
  • POS Systems
  • Store Opening and Closing
  • Sandwich Preparation Expertise
  • Interpersonal Communication
  • Inventory Counts
  • Product Stocking and Rotation

Timeline

Sandwich Artist

SUBWAY®Restaurants
09.2016 - 04.2017

Cashier

Wendy's Restaurant
09.2015 - 07.2016

Sales Associate

Payless Shoes
08.2015 - 02.2016

Certificate - Cosmetology

Advance Beauty College Hannibal

GED -

Hannibal Adult Center

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Ebony Lane