Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ebony Ling

Lauderdale Lakes

Summary

Professional with strong experience in reimbursement processes and healthcare administration. Proven ability to manage complex billing systems, ensure compliance, and maximize revenue recovery. Valued for team collaboration, adaptability, and achieving measurable results. Skills include claims processing, coding, payer relations, and problem-solving. Reliable and responsive to evolving needs in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Reimbursement Specialist

AptivaRx
07.2021 - Current
  • Insurance Verification
  • Denials
  • Claims
  • Filing Doctors order and Medical records
  • Data entry
  • Trained two groups of people

Sales/Customer Service Representative

Anthem Blue Cross BlueShield
10.2017 - 07.2021
  • Up-sell patients insurance policies
  • Provided benefit information
  • Explained member’s EOB

Education

Associate of Science - Business Administration

Broward College
05-2025

Skills

  • Insurance sales
  • Customer service (10 years)
  • ICD-9
  • Microsoft Office
  • Sales
  • Medical office experience
  • Insurance verification
  • Computer skills
  • Communication skills
  • Customer support
  • Microsoft Word
  • Data entry
  • Microsoft Outlook
  • Hospitality
  • HIPAA
  • EMR systems
  • Call center (10 years)
  • Technical support (2 years)

Certification

Business Specialist Certificate

Quickbooks Professional Certification

Timeline

Reimbursement Specialist

AptivaRx
07.2021 - Current

Sales/Customer Service Representative

Anthem Blue Cross BlueShield
10.2017 - 07.2021

Associate of Science - Business Administration

Broward College

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Ebony Ling