Ebony Lofton
Chicago,IL
Summary
Driven Customer Service Manager and Fitness Professional, offering 18+ years of expertise in personal and commercial banking sales management, office administration and customer service. Demonstrated ability to develop highly effective teams to foster project completion and efficiency. Adept at overseeing and executing accounting functions with proficiency in QuickBooks. Friendly and motivational with the ability to set a positive energy and tone. Skilled at creating effective, actionable plans for clients and staff at all levels. Demonstrated record of exceeding sales targets by leveraging communication skills and sales expertise in all levels of experience.
Overview
13
13
years of professional experience
Work History
Small Business Co-Owner
Gain Changer’s LLC, Jucie & Smoothie Bar
Chicago , IL
2019.12 - 2024.01
- Kept records for production, inventory, income and expenses.
- Mentored newly hired employees to take on responsibilities and tasks with solid understanding of requirements.
- Developed marketing strategies for products and services to boost sales and brand awareness.
- Established strong relationships with suppliers and vendors to secure best prices on resources needed for business operations.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Processed payroll on a weekly basis.
Small Business Co-Owner
Plantastic LLC, Juice & Smoothie Bar
Chicago , IL
2021.09 - 2022.08
- Kept records for production, inventory, income and expenses.
- Mentored newly hired employees to take on responsibilities and tasks with solid understanding of requirements.
- Developed marketing strategies for products and services to boost sales and brand awareness.
- Established strong relationships with suppliers and vendors to secure best prices on resources needed for business operations.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Processed payroll on a weekly basis.
Medical Spa Office Manager
Chicago Skin Solutions
Chicago , IL
2011.04 - 2022.03
- Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
- Created seasonal and targeted offers to enhance visibility and generate revenue.
- Marketed business heavily through print advertising, web presence and industry referrals, realizing increase in walk-in rate.
- Organized business accounting and invoicing in QuickBooks.
- Used social media content to drive revenue, including Instagram, Facebook and LinkedIn.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Maintained meticulous records to document client information.
- Hired, led and provided performance management for all spa employees.
- Used Quickbooks to streamline accounting and invoicing functions.
- Recruited, trained and monitored performance for 4 employees.
- Handled each front-office position with skill, including checking in and checking out patients, pulling medical records and updating system details.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Front Desk/ Personal Trainer
XSport Fitness
Chicago , IL
2017.04 - 2019.03
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Performed competitive market analysis to identify opportunities for business growth.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
- Communicated with clients to determine goals and performed client assessments.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Provided clients with educational information, including materials on preventative care, nutrition, body mechanics, fitness, stress management and ergonomics.
Education
Health And Fitness
NASAM
Business Administration And Management
MacCormac College
Chicago, ILSome College (No Degree) - Business Administration
Oakland Community College
Bloomfield Hills, MISkills
- Training and coaching
- Invoicing and billing
- File and data retrieval systems
- Scheduling and calendar management
- Event coordination
- Project management
- Banking operations
- Billing
- Microsoft Office
- Senior leadership support
- Accounts payable and receivable
- Inventory control procedures
- Customer- and service-oriented
- Product Sales
- Excellent communication skills
- Skin care brand promotions
Timeline
Small Business Co-Owner
Plantastic LLC, Juice & Smoothie Bar
2021.09 - 2022.08
Small Business Co-Owner
Gain Changer’s LLC, Jucie & Smoothie Bar
2019.12 - 2024.01
Front Desk/ Personal Trainer
XSport Fitness
2017.04 - 2019.03
Medical Spa Office Manager
Chicago Skin Solutions
2011.04 - 2022.03
Health And Fitness
NASAM
Business Administration And Management
MacCormac College
Some College (No Degree) - Business Administration
Oakland Community College
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