Ebony Louis
Tavares,FL
Summary
I am currently a student at Cambridge Health, pursuing a career as a Radiology Technologist. With three years of experience in patient care and customer service, I have developed strong communication skills and a deep understanding of patient needs. I am confident that my skills, work ethic, and ability to work collaboratively would make me a strong candidate for any position in the healthcare and clinical research industry.
Overview
5
5
years of professional experience
Work History
Sales Associate
Michael Kors
Orlando, FL
01.2025 - Current
- Greet and engage customers, providing an outstanding shopping experience.
- Assist customers in selecting and purchasing products while delivering personalized styling advice.
- Achieve and exceed individual and store sales goals.
- Maintain knowledge of current fashion trends, promotions, and new arrivals.
- Assist with stock replenishment, merchandising, and visual presentation.
- Uphold brand standards and ensure the store remains organized and clean.
- Build and maintain client relationships through follow-ups and personalized service.
- Work collaboratively with team members to meet business goals.
Sales Associate
Lululemon
Orlando, FL
09.2024 - 01.2025
- Engage with customers to provide product knowledge and recommendations based on their needs.
- Deliver exceptional guest experiences through genuine interactions and active listening.
- Assist with inventory management, including restocking and organizing merchandise.
- Support store operations, including opening/ closing duties and cash handling.
- Maintain knowledge of current product lines, promotions, and community events.
- Uphold Lululemon's brand values and contribute to a positive team environment.
- Participate in company-sponsored activities and community engagement events.
Patient Service Representative
Simon Med
Orlando, FL
10.2023 - 02.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scanned documents into electronic health record system as needed.
Sales Associate
Nike Factory Store
Orlando, FL
08.2021 - 02.2024
- Basic mathematical and computer skills
- Ability to read, write, and speak in English
- Greeted customers and provided exceptional customer service
- Work well in a fast-paced, commission sales environment
- Understand and track established individual sales goals
- Track store orders and provide customers with product updates
Customer Service Associate
Firehouse Subs
Orlando, FL
08.2020 - 08.2021
- Proactively greet customers professionally
- Develop lasting customer relationships by treating customers with courtesy
- Demonstrated active listening skills when responding to customer questions and complaints.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
Education
Associates -
Cambridge Institute of Allied Health And Technology
Altamonte Springs, FL08.2025
High School Diploma -
Ocoee High School
05.2021
Skills
- BLS Certified
- Office Experience
- Medical Scheduling
- Medical Records
- Customer Service
- Data Analysis
- Detail Oriented
- Microsoft Office
- Data Entry Strong Communication Skills
- Strong Computer Skills
- Sample Preparation
- IATA Certified
- HIPPA Certified
Education and Training
true
Goals and Aspirations
- Improve my work/life/school balance
- Expand my professional network in my career
- Go above and beyond for any patient/guest to provide premier service
- One day I hope to take on a leadership position to further my career!
Timeline
Sales Associate
Michael Kors
01.2025 - Current
Sales Associate
Lululemon
09.2024 - 01.2025
Patient Service Representative
Simon Med
10.2023 - 02.2024
Sales Associate
Nike Factory Store
08.2021 - 02.2024
Customer Service Associate
Firehouse Subs
08.2020 - 08.2021
Associates -
Cambridge Institute of Allied Health And Technology
High School Diploma -
Ocoee High School