Ebony Magezi
Customer Service Representative
Royse City,TX
Summary
Professional Customer Service Representative successful at managing high call volumes in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 10+ years of experience and willingness to take on any challenge. Demonstrated to solve problems independently and perform at an optimal level. Focused and analytical with passion for customer satisfaction and team goal achievement.
Overview
10
10
years of professional experience
Work History
Insurance Specialist
McKesson Health
Scottsdale, AZ
03.2015 - 06.2020
- Researched and resolved routine and complex issues.
- Processed eligibility and benefits verification and authorization requests.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Followed up on denials, late payments, extensions and other special circumstances.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Answered over 50 telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Responded to customer calls swiftly to resolve issues and answer questions
Inbound Customer Service Representative
Consumer Cellular
Phoenix, AZ
08.2010 - 01.2015
- Answered phone with friendly greeting to create positive inbound calling experiences for customers.
- Resolved complaints to satisfy customers and encourage future business.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Helped large volume of customers every day with positive attitude and focused on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction ratings through proactive one-call resolutions of customer issues.
- Promoted available products and services to customers during service, account management and order calls.
- Documented and detailed calls and complaints using call center's CRM database.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
Education
High School Diploma -
Summit High School
Phoenix, AZ05.2004
Skills
- Customer Service
- Time Management
- Microsoft Office
- Maintaining Compliance
- Customer Billing
- Active Listening
- Critical Thinking
- Microsoft Excel
- Microsoft Windows
- Documentation Abilities
- Customer Complaint Resolution
Timeline
Insurance Specialist
McKesson Health
03.2015 - 06.2020
Inbound Customer Service Representative
Consumer Cellular
08.2010 - 01.2015
High School Diploma -
Summit High School
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